Application Support Services
With the rise of connected traveller, it has become imperative for travel service providers to be responsive and deliver anytime anywhere services. A high performance technology infrastructure with a robust backend support can enable them to meet these dynamic business needs and ensure smooth operations.
Acknowledging this need, IGT offers technical helpdesk services to provide round-the-clock support for IT applications and software systems. This enables organizations to be responsive and deliver their services without being impacted by any IT related issues.
Resolution of 4,000+ cases per month across multi-channels like voice, email, and online portal for a leading travel technology provider
95% FCR rate consistently for a leading hotels technology provider
Improved customer satisfaction (CSAT) for a leading hotels technology provider
IGT BPM Services And Solutions
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