IT Helpdesk Services
Application Support Services
With the rise of connected traveller, it has become imperative for travel service providers to be responsive and deliver anytime anywhere services. A high performance technology infrastructure with a robust backend support can enable them to meet these dynamic business needs and ensure smooth operations by through IT help desk support systems.
Acknowledging this need, IGT offers technical helpdesk services to provide round-the-clock support for IT applications and software systems. This enables organizations to be responsive and deliver their services without being impacted by any IT related issues.
Resolution of 4,000+ cases per month across multi-channels like voice, email, and online portal for a leading travel technology provider
95% FCR rate consistently for a leading hotels technology provider
Improved customer satisfaction (CSAT) for a leading hotels technology provider
IGT BPM Services And Solutions
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