IT Helpdesk Services
Application Support Services
With the rise of connected traveller, it has become imperative for travel service providers to be responsive and deliver anytime anywhere services. A high performance technology infrastructure with a robust backend support can enable them to meet these dynamic business needs and ensure smooth operations.
Acknowledging this need, IGT offers technical helpdesk services to provide round-the-clock support for IT applications and software systems. This enables organizations to be responsive and deliver their services without being impacted by any IT related issues.
IGT Offerings
IGT Application Support Helpdesk captures and prioritizes maintenance requests, identifies unresolved calls and enables express resolution.
IGT Technical Helpdesk leverages industry best practices and rich domain expertise to provide best-in-class application support services essential for a digital workplace. A multi-tiered troubleshooting approach supported by domain-led technical knowledge helps in faster issue resolution, positively influencing user experience and creating operational efficiencies.

Delivering Results

Brochure
Application Support Services
With the rise of connected traveler, it has become imperative for travel service providers to be responsive and deliver anytime anywhere services
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Case Study
25% Increase in Sales Conversion for a Leading OTA
IGT helped increase inbound sales conversion by 25% through re-engineering and analytics.
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Infographic
BPO – The Digital Tipping Point
Big Data, Smart Machines and Predictive Analytics are 3 big impact drivers in the BPO space
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