Back-Office Automation
Overview
IGT has a team of RPA specialists who have successfully automated processes for some of the major players across industries in the following areas:
Sales
Claims
Refunds
Reporting
Schedule
Management
Data
Loading
Reconciliation
Audit &
Compliance
iTRIP & dWizard
IGT leverages its proprietary Automation Methodology -“iTRIP”, which is a blend of industry best practices and learning from multiple “consulting to commissioning” programs that have been implemented across IGT’s customer base. The nine phase “iTRIP” Automation Methodology is designed to take the customers from an initial exploratory stage in their automation journey to a BAU Automation Factory Setup, there by setting up a Centre of Excellence for enterprise wide cross functional adoption.
Cognitive Capabilities
- Natural Language Processing (NLP)
- Optical Character Recognition (OCR)
- Speech Recognition & Transcription
- Machine Learning
Partners & Enablers
Our Engagement Models
IGT has delivered automation services to a large customer base by leveraging some of the engagement models mentioned below. However, these engagement models are flexible and can be customised to suit specific needs of customers.
Delivering Results
Related Content
Brochure
Automation Centre of Excellence
Changing customer demographics and preferences are propelling travel brands to focus on creating differentiated customer experience. Travel organizations are increasingly turning towards automation to optimize the business processes and re-envision opportunities to employ human capital strategically.
blog
How automation is alleviating the most significant pain points of the Travel industry
RPA for BSP Refunds Status Management
Enabled 100% accurate data mapping with 40% improvement in overall processing time.
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