Back-Office Automation

Overview

IGT has an extensive experience in back-office automation leveraging Robotic Process Automation (RPA) as the means to automate business processes which are high volume, repetitive, prone to human error and come with stringent regulatory compliances. The tasks can include queries, calculations, reports and maintenance of records and transactions.

IGT has a team of travel domain focused RPA specialists who have successfully automated processes for some of the large Airlines, Hotels and OTAs in the following areas:

Reservations

Claims

Refunds

Reporting

Schedule Management

Contract Loading

Our Methodologies and Approach

iTRIP & dWizard

IGT leverages its proprietary Automation Methodology -“iTRIP”, which is a blend of industry best practices and learning from multiple “consulting to commissioning” programs that have been implemented across IGT’s customer base. The nine phase “iTRIP” Automation Methodology is designed to take the customers from an initial exploratory stage in their automation journey to a BAU Automation Factory Setup, there by setting up a Centre of Excellence for enterprise wide cross functional adoption.

Similarly "dWizard" is IGT's proprietary reusable asset library, which is an aggregation of reusable components created and deployed across the automation projects to exponentially speed up and streamline new deployments.

Cognitive Capabilities

  • Natural Language Processing (NLP)
  • Optical Character Recognition (OCR)
  • Speech Recognition & Transcription
  • Machine Learning

Partners & Enablers

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Our Engagement Models

IGT has delivered automation services to a large customer base by leveraging some of the engagement models mentioned below. However, these engagement models are flexible and can be customised to suit specific needs of customers.

engagement models

Delivering Results

  • 3.5M USD Savings

  • 100+ Bots

  • 99.9% Error Free

  • 150k+ Hours of manual work Savings

airline reservation management

Brochure

Automation Centre of Excellence

Changing customer demographics and preferences are propelling travel brands to focus on creating differentiated customer experience. Travel organizations are increasingly turning towards automation to optimize the business processes and re-envision opportunities to employ human capital strategically.

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Airline sales and reservation management

Blog

How automation and artificial intelligence can enhance travel industry’s journey

Automation makes life easier, tasks faster and efficiency better. Some of the benefits that automation brings in are, quality, consistency, cost reduction, faster turnaround time and improved operational efficiency to name a few.

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Airline sales and reservation management
Case Study

RPA for BSP Refunds Status Management

Enabled 100% accurate data mapping with 40% improvement in overall processing time.

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