Digitizing CX Services for Superior Customer Experience for OTAs
In today’s dynamic business environment, travel agencies face tremendous economic and margin pressures to manage customer expectations and cost challenges. The need of the hour for online travel agencies (OTAs) is to increase revenues through cost-effective distribution channels, upsell and cross-sell opportunities and provide value-added services to their customers.
It has thus become important for travel agencies to leverage technology, outsourcing, and new age media effectively and efficiently to deliver superior customer experiences.
IGT enables better travel by delivering personalized CX Services with state of the art contact centre services to travel agencies. With deep domain expertise, qualified and experienced resource pool and a strong focus on operational excellence, IGT helps OTAs increase their revenue through online and offline channels, decrease their operational costs and provide differentiated services to their customers.
Providing differentiated omnichannel customer experience to meet growing demand of todays' consumers
Employing AI & ML in analyzing, interpreting and forecasting data to personalize each customer’s journey
Delivering robotic process automation, chatbots and voicebots to bring in process excellency and cost efficiency
Leveraging mobile, social media with new age technologies to enhance digital customer’s experience
Over 8 Mn+ customer queries annually
World class performance across global performance indicators- NPS, C-SAT, trust pilot score
500000 refunds processed every year
IGT Travel School
Our distinctive approach for developing in-house travel trained CX Experts helps us in delivering agile & scalable solutions along with superior customer experience.
Is it worth implementing Big Data Technologies?
Mobilize, Personalize, Socialize
Smart devices and social analytics are transforming the online buyer landscape. The user is becoming more informed and interactive. Industries must respond by having the right systems and processes in place.