OTA and TMC
Providing Digital Contact Center Services To Top 4 Travel Companies
Handling 8 Mn+ Reservations/Customer Service Queries
Digitizing BPM Processes for Superior Customer Experience for OTAs and TMCs
In today’s dynamic business environment, travel agencies face tremendous economic and margin pressures to manage customer expectations and cost challenges. The need of the hour for online travel agencies (OTAs) and travel management companies (TMCs) is to increase revenues through cost-effective distribution channels, upsell and cross-sell opportunities and provide value-added services to their customers.
It has thus become important for travel agencies to leverage technology, outsourcing, and new age media effectively and efficiently to deliver superior customer experience.
IGT enables better travel by delivering digital contact center services to travel agencies. With deep domain expertise, qualified and experienced resource pool and a strong focus on operational excellence, IGT helps OTAs and TMCs increase their revenue through online and offline channels, decrease their operational costs and provide differentiated services to their customers.
Providing differentiated omnichannel customer experience to meet growing demand of todays' consumers
Leveraging mobile, social media with new age technologies to enhance digital customer’s experience
Delivering robotic process automation, chatbots and voicebots to bring in process excellency and cost efficiency
Employing AI & ML in analyzing, interpreting and forecasting data to personalize each customer’s journey
Over 8 Mn+ customer queries annually
World class performance across global performance indicators- NPS, C-SAT, trust pilot score
500000 refunds processed every year
IGT Travel School
Unique approach for developing travel trained and BPO ready talent in-house. Helping with quick scalability solutions along with higher success rate resources to deliver superior customer experience
Is it worth implementing Big Data Technologies?
Mobilize, Personalize, Socialize
Smart devices and social analytics are transforming the online buyer landscape. The user is becoming more informed and interactive. Industries must respond by having the right systems and processes in place.
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