OTA and TMC

Providing Digital Contact Center Services To Top 4 Travel Companies

Handling 8 Mn+ Reservations/Customer Service Queries

VIEW INFOGRAPHIC

USD0Mn+

Booking Value Generated Annually

0%+

Sales Conversion for Contact Center

0Mn+

Ticketing / Fulfillment Serviced Annually

Digitizing BPM Processes for Superior Customer Experience for OTAs and TMCs

In today’s dynamic business environment, travel agencies face tremendous economic and margin pressures to manage customer expectations and cost challenges. The need of the hour for online travel agencies (OTAs) and travel management companies (TMCs) is to increase revenues through cost-effective distribution channels, upsell and cross-sell opportunities and provide value-added services to their customers.

It has thus become important for travel agencies to leverage technology, outsourcing, and new age media effectively and efficiently to deliver superior customer experience.

IGT enables better travel by delivering digital contact center services to travel agencies. With deep domain expertise, qualified and experienced resource pool and a strong focus on operational excellence, IGT helps OTAs and TMCs increase their revenue through online and offline channels, decrease their operational costs and provide differentiated services to their customers.

Comprehensive Offerings

BPM Services

Providing differentiated omnichannel customer experience to meet growing demand of todays' consumers

Analytics

Employing AI & ML in analyzing, interpreting and forecasting data to personalize each customer’s journey

Automation

Delivering robotic process automation, chatbots and voicebots to bring in process excellency and cost efficiency

Digital Engineering

Leveraging mobile, social media with new age technologies to enhance digital customer’s experience

Delivering Results

Over 8 Mn+ customer queries annually
World class performance across global performance indicators- NPS, C-SAT, trust pilot score
500000 refunds processed every year

Case Studies

CASE STUDYRendering Large Scale Support to the Asia's Fastest Growing OTA

CASE STUDYEnabling Contact Center Efficiencies via Digital Solutions and Services

CASE STUDY25% Increase in Sales Conversion for a Leading OTA

IGT Travel School

Unique approach for developing travel trained and BPO ready talent in-house. Helping with quick scalability solutions along with higher success rate resources to deliver superior customer experience

Whitepaper

Is it worth implementing Big Data Technologies?

An estimated $ 80 billion is lost each year because of bad customer experiences, out of which approx $2.3 Bn is the annual impact on the airline industry because of customer experience

Whitepaper

Structuring Ticket Process Outsourcing

For Travel Agencies, ticketing is a function that entails high process time, while being a low value generating function.

Infographic

Mobilize, Personalize, Socialize

Smart devices and social analytics are transforming the online buyer landscape. The user is becoming more informed and interactive. Industries must respond by having the right systems and processes in place.