Offering Domain Experience and Skills with Multi-Lingual Support to the Connected Traveller
Car rentals is a fast growing industry, transforming rapidly with the mobile traveller and evolving technology landscape. To be in the front seat in this extremely global and competitive market, companies need to have adaptive technology that drives automation, customized offerings and boosts service via a single integrated solution. Importantly, it needs to address key challenges of no-shows, cost efficiencies, differentiated offerings and sustained loyalty that makes a dent in the brand’s global value.
IGT Solutions (IGT) offers innovative, end-to-end, integrated BPM, Travel Technology and Digital Services & Solutions that help boost revenue while reducing operational costs. IGT Center of Excellence teams provide domain-focused consultancy across the business process transformation through integrated systems, analytical value additions and personalized assistance enabling better travel.
IGT offers a full range of services including , back office integration, mobility solutions, eCommerce and integrated outsourcing services, consulting and performance optimization services.
Providing differentiated omnichannel customer experience to meet growing demand of todays' consumers
Leveraging mobile, social media with new age technologies to enhance digital customer’s experience
Delivering robotic process automation, chatbots and voicebots to bring in process excellency and cost efficiency
Employing AI & ML in analyzing, interpreting and forecasting data to personalize each customer’s journey
300K+ Total No. of Reservation Calls
Bookings Across 5 Brands
38-40% Sales Conversion
IGT Travel School
Unique approach for developing travel trained and BPO ready talent in-house. Helping with quick scalability solutions along with higher success rate resources to deliver superior customer experience
Mobilize, Personalize, Socialize
Smart devices and social analytics are transforming the online buyer landscape. The user is becoming more informed and interactive. Industries must respond by having the right systems and processes in place.
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