Logistics

Enhance your customer centricity, achieve higher operational efficiency and generate new revenue opportunities

Logistics and Cargo play a very important within today’s economy and in the distribution industry. Many companies are dependent on logistics to keep their business strong hence it becomes extremely crucial for this vertical to keep pace with advancements in technology. The sheer scale of operations also make it imperative to process large volumes of transactions real-time to gain visibility across the supply chain, improve strategic decision making and deliver efficient customer service.

IGT Solutions (IGT) works with global companies to improve consumer convenience, reduce cost and drive customer satisfaction.

Further, IGT offers these services within two verticals of Logistics industry:-

 

Courier, Express and Parcel (CEP) Support Services

Our outsourcing logistics services address the critical challenges in the CEP industry and help companies improve last-mile delivery. We enable clients to optimize costs, improve process efficiency and create customer delight across the customer care value chain.

Air Cargo Support Services

Providing comprehensive Business Process Management (BPM), IT and Digital solutions and services to the Air Cargo industry. Leveraging on strong Automation and Analytics expertise, IGT’s BPO services effectively address key areas of cost reduction, efficiency in customer service and effective risk management.

Comprehensive Offerings

BPM services

BPM Services

Providing differentiated omnichannel customer experience to meet growing demand of todays' consumers

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Digital Solutions

Digital Solutions

Leveraging mobile, social media with new age technologies to enhance digital customer’s experience

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automation

Automation

Delivering robotic process automation, chatbots and voicebots to bring in process excellency and cost efficiency

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Analytics

Analytics

Employing AI & ML in analyzing, interpreting and forecasting data to personalize each customer’s journey

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Travel Technology

Tech Services

Developing domain focused technology and business process solutions to enhance operational efficiency

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Delivering Results

  • 300K+ Total No. of Reservation Calls

  • Bookings Across 5 Brands

  • 38-40% Sales Conversion

IGT Travel School

Unique approach for developing travel trained and BPO ready talent in-house. Helping with quick scalability solutions along with higher success rate resources to deliver superior customer experience

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Related Content

Airline sales and reservation management

Brochure

Air Cargo Support Services

The Air Cargo industry is a complex operation involving transportation, inventory, warehousing, material handling, packaging, securityand customer services.

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Airline sales and reservation management
Case Study

Increase in Revenue and CSAT for a leading Air Cargo in US

IGT helped increase sales conversion by 44% within a year

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Airline sales and reservation management

brochure

Courier, Express & Parcel (CEP) BPO Services For quality customer engagements

 Last-mile delivery is an essential element of logistics. Courier, Express & Parcel (CEP) companies responsible for this final phase of the supply chain can either cause delivery delays and damage the brand’s image or enhance the customer satisfaction via on time or before delivery.

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