Logistics and Air Cargo BPO Service
Enhance your customer centricity, achieve higher operational efﬁciency and generate new revenue opportunities
Logistics and Cargo play a very important within today’s economy and in the distribution industry. Many companies are dependent on logistics to keep their business strong hence it becomes extremely crucial for this vertical to keep pace with advancements in technology. The sheer scale of operations also make it imperative to process large volumes of transactions real-time to gain visibility across the supply chain, improve strategic decision making and deliver efﬁcient customer service.
IGT Solutions (IGT) works with global companies to improve consumer convenience, reduce cost and drive customer satisfaction.
Further, IGT offers these services within two verticals of Logistics industry:-
Courier, Express and Parcel (CEP) Support Services
Our outsourcing logistics services address the critical challenges in the CEP industry and help companies improve last-mile delivery. We enable clients to optimize costs, improve process efficiency and create customer delight across the customer care value chain.
Air Cargo Support Services
Providing comprehensive Business Process Management (BPM), IT and Digital solutions and services to the Air Cargo industry. Leveraging on strong Automation and Analytics expertise, IGT’s BPO services effectively address key areas of cost reduction, efﬁciency in customer service and effective risk management.
Providing differentiated omnichannel customer experience to meet growing demand of todays' consumers
Leveraging mobile, social media with new age technologies to enhance digital customer’s experience
Delivering robotic process automation, chatbots and voicebots to bring in process excellency and cost efficiency
Employing AI & ML in analyzing, interpreting and forecasting data to personalize each customer’s journey
300K+ Total No. of Reservation Calls
Bookings Across 5 Brands
38-40% Sales Conversion
IGT Travel School
Unique approach for developing travel trained and BPO ready talent in-house. Helping with quick scalability solutions along with higher success rate resources to deliver superior customer experience
Air Cargo Support Services
The Air Cargo industry is a complex operation involving transportation, inventory, warehousing, material handling, packaging, securityand customer services.
Courier, Express & Parcel (CEP) BPO Services For quality customer engagements
Last-mile delivery is an essential element of logistics. Courier, Express & Parcel (CEP) companies responsible for this ﬁnal phase of the supply chain can either cause delivery delays and damage the brand’s image or enhance the customer satisfaction via on time or before delivery.
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