Customers of today are not what they used to be a few years back. Gone are the days when they would visit a physical office to get their air tickets and hotel stays booked or get their itineraries planned by travel agencies or visit a physical store to purchase products. The connected consumer of today is tech-savvy, looking for real …
Automation has become a necessity over the decades and has augmented human activity by transferring repetitive tasks to computers. It has been creating waves of opportunities for several industries like telecommunications, manufacturing, healthcare, travel and hospitality etc. Initially, the evolution of automation was in the area of back-office through Robotic Process Automation (RPA), however, with the application of higher intelligence, …