RPA

Robotic Process Automation (RPA)

In this rapidly changing business environment, leading Airlines, Hotels, Online Travel Agencies (OTAs), and Travel Management Companies (TMCs) hoping to scale their business are met with the challenges of increase costs and better operational efficiencies. The advancement in RPA is enabling a ‘digital workforce’ to emerge and fill in the business gaps wherever necessary. Working in conjunction with humans, the software bots are disrupting the way work is managed and executed.

IGT’s RPA capabilities embrace the next wave of software robotic technology to drive business outcomes. It enables organizations with a hybrid digital workforce where tailored bots emulate human agents to orchestrate applications and execute computer-based tasks more efficiently.

IGT Offerings

IGT uses its RPA expertise to build customized solutions that require standard system access without any need of extensive integrations or changes in the existing IT systems. The bots are enabled with cognitive capabilities like Artificial Intelligence, Machine Learning, Natural Language Processing (NLP), Machine Translation, and Computer Vision to execute manual tasks faster, cheaper, and more efficiently than human agents.
IGT is a partner of choice of global travel companies for RPA solutions. Be it a back-office business process or task involving customer interaction, organizations are harnessing IGT’s RPA capabilities and offerings to automate them. RPA offerings are provided in the following areas:
RPA Consulting
  • RPA Application Assessment
  • Financial and Technical Feasibility
  • ROI and Business Case Development
  • RPA Rollout Roadmap
Custom RPA Bot Development
  • Assisted/Unassisted/Hybrid Bots
  • Cognitive Bots
  • Support and Maintenance
  • Bot Management
RPA Bot Testing
  • Unit Testing
  • System Testing
  • User Acceptance Testing
Industry Solutions
  • Common Use-case Automation
  • Reusable Automation Components
  • Domain- Specific Bots

Cognitive Capabilities

  • Ai
  • Machine Learning
  • Natural Language Processing
  • Machine Translation
  • Computer Vision

Powered By

Delivering Results

  • 75% efficiency delivered in a refund process for major US airline

  • 48% reduction in the process execution time, and 34,000 hours of additional annual bandwidth created for a major OTA

  • 40% cost saving by using RPA solution for managing mishandled baggage for a ground handler in APAC

IGT BPM Services And Solutions

IGT provides front office and back office BPM services through its Global Delivery Model from 15 locations worldwide and support in over 20 languages.
Languages Supported

English | Cantonese | Japanese | Mandarin | Korean | French | German | Arabic | Ukrainian | Spanish | Russian | Czech | Danish | Polish | Brazilian Portuguese | Dutch | Norwegian | Tagalog | Ind-Bahasa | Thai | Malay | Indian Regional | Nepali

Brochure

Digital Contact Centers

Today’s traveler is “always on”, expecting to connect anywhere and anytime with travel companies.
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Case Study

Automating BSP Refund for US Airline

IGT supported the Airline Refunds team of a leading US airline by developing RPA based bot and an auto-decision making module that reduced the manual processing and delivered 77.5% efficiency gains.
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Infographic

Travel Technology Trends-2019

Personalization, Automation and Mobility are increasingly becoming the cornerstone for the travel industry. To remain ahead of the game, travel companies will have to build smart solutions around these trends.
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