Robotic Process Automation Service

Robotic Process Automation (RPA)

In this rapidly changing business environment, leading Airlines, Hotels, Online Travel Agencies (OTAs), and Travel Management Companies (TMCs) hoping to scale their business are met with the challenges of increase costs and better operational efficiencies. The advancement in RPA is enabling a ‘digital workforce’ to emerge and fill in the business gaps wherever necessary. Working in conjunction with humans, the software bots are disrupting the way work is managed and executed.

IGT’s RPA capabilities embrace the next wave of software robotic technology to drive business outcomes. It enables organizations with a hybrid digital workforce where tailored bots emulate human agents to orchestrate applications and execute computer-based tasks more efficiently.

IGT Offerings

IGT uses its RPA expertise to build customized solutions that require standard system access without any need of extensive integrations or changes in the existing IT systems. The bots are enabled with cognitive capabilities like Artificial Intelligence, Machine Learning, Natural Language Processing (NLP), Machine Translation, and Computer Vision to execute manual tasks faster, cheaper, and more efficiently than human agents.
IGT is a partner of choice of global travel companies for RPA solutions. They are harnessing IGT's RPA expertise to identify back-office processes that can be automated by deploying tailored bots. RPA offerings are provided in the following areas:
Robotic Process Automation Service Providers
RPA Consulting
  • RPA Application Assessment
  • Financial and Technical Feasibility
  • ROI and Business Case Development
  • RPA Rollout Roadmap
Custom RPA Bot Development
  • Assisted/Unassisted/Hybrid Bots
  • Cognitive Bots
  • Support and Maintenance
  • Bot Management
RPA Bot Testing
  • Unit Testing
  • System Testing
  • User Acceptance Testing
Industry Solutions
  • Common Use-case Automation
  • Reusable Automation Components
  • Domain- Specific Bots

Cognitive Capabilities

  • AI
  • Machine Learning
  • Natural Language Processing
  • Machine Translation
  • Computer Vision
RPA In Airlines

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Robotic Process Automation ServicesRobotic Process Automation Services - IGT Solutions

Delivering Results

  • 75% efficiency delivered in a refund process for major US airline

  • 48% reduction in the process execution time, and 34,000 hours of additional annual bandwidth created for a major OTA

  • 40% cost saving by using RPA solution for managing mishandled baggage for a ground handler in APAC

IGT BPM Services And Solutions

IGT provides front office and back office BPM services through its Global Delivery Model from 15 locations worldwide and support in over 20 languages.
Languages Supported

English | Cantonese | Japanese | Mandarin | Korean | French | German | Arabic | Ukrainian | Spanish | Russian | Czech | Danish | Polish | Brazilian Portuguese | Dutch | Norwegian | Tagalog | Ind-Bahasa | Thai | Malay | Indian Regional | Nepali

Travel RPA


Robotic Process Automation (RPA)

IGT RPA offers a futuristic mechanism to automate travel processes without the need for radical changes while minimizing risks.

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robotic process automation services
Case Study

Delivering 77.5% Efficiency Gain through Automating BSP Refund

IGT supported the Airline Refunds team of a leading US airline by developing RPA based bot and an auto-decision making module that reduced the manual processing and delivered 77.5% efficiency gains.
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Travel Technology Company

Travel Technology Trends-2019

Personalization, Automation and Mobility are increasingly becoming the cornerstone for the travel industry. To remain ahead of the game, travel companies will have to build smart solutions around these trends.
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