FNI.AI

AI/ML Driven Fare Note Interpreter
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The Airline and OTA industry have complex business processes; processing refunds is one such area that needs intelligence and accuracy; else you risk to lose revenue and loyal customers.

IGT Solutions leverages its proprietary Fare Note Interprter.AI solution to help the Airlines and OTAs process refunds efficiently and accurately to the customer. FNI.AI is intelligent automation powdered by AI/ML to interpret fare rules thus making the calculation of refunds simple and accurate.

The solution also enhances the customer experience and brand value of the organization.

Key Features

Compatibility with different reservation systems and GDS

AI-driven NLP technology to interpret complex fare rules

Ability to process static circulars and portal-based notifications

Processes all fare types (public, private, negotiated)

Supervised Machine Learning to adapt to new scenarios

Managing complex scenarios (most restrictive rules, partial refunds, multi-currency, time-zone, disruptions)

Handling large transaction volumes with accuracy

Equipped for Low Cost Carrier (LCC)

Customizable data storage options

Secure, reliable, and GDPR/PCI compliant

IGT Offerings

IGT has leveraged its deep domain knowledge of Travel industry and created comprehensive Airline Analytics solution for Airline Customers. The solutions are enabled with Artificial Intelligence and Machine Learning capabilities to cover various aspects such as:

  • Reservation Analytics
  • Planning and Schedule Analytics
  • Departures Analytics
  • Revenue and Cost Analytics
  • Flight Operation Analytics
  • Marketing Analytics
  • Customer Service Analytics
  • Loyalty Analytics and
  • MRO Analytics

IGT BPM Services And Solutions

IGT provides front office and back office BPM services through its Global Delivery Model from 15 locations worldwide and support in over 20 languages.
Languages Supported

English | Cantonese | Japanese | Mandarin | Korean | French | German | Arabic | Ukrainian | Spanish | Russian | Czech | Danish | Polish | Brazilian Portuguese | Dutch | Norwegian | Tagalog | Ind-Bahasa | Thai | Malay | Indian Regional | Nepali

Benefits

  • 99% reduction in refund processing errors

  • 80% efficiency gains in transaction processing times

  • Correct and faster refund
    process leading to higher
    CSAT scores.

  • Revenue integrity and
    easy reconciliation of
    tickets refund for Airlines.

  • Reduction in refund
    related claims and ADMs
    for OTAs.

  • Easy to scale and
    maintain unstructured
    fare rule changes.

IGT BPM Services And Solutions

IGT provides front office and back office BPM services through its Global Delivery Model from 15 locations worldwide and support in over 20 languages.
Languages Supported

English | Cantonese | Japanese | Mandarin | Korean | French | German | Arabic | Ukrainian | Spanish | Russian | Czech | Danish | Polish | Brazilian Portuguese | Dutch | Norwegian | Tagalog | Ind-Bahasa | Thai | Malay | Indian Regional | Nepali

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IGT BPM Services And Solutions

IGT provides front office and back office BPM services through its Global Delivery Model from 15 locations worldwide and support in over 20 languages.
Languages Supported

English | Cantonese | Japanese | Mandarin | Korean | French | German | Arabic | Ukrainian | Spanish | Russian | Czech | Danish | Polish | Brazilian Portuguese | Dutch | Norwegian | Tagalog | Ind-Bahasa | Thai | Malay | Indian Regional | Nepali

IGT BPM Services And Solutions

IGT provides front office and back office BPM services through its Global Delivery Model from 15 locations worldwide and support in over 20 languages.
Languages Supported

English | Cantonese | Japanese | Mandarin | Korean | French | German | Arabic | Ukrainian | Spanish | Russian | Czech | Danish | Polish | Brazilian Portuguese | Dutch | Norwegian | Tagalog | Ind-Bahasa | Thai | Malay | Indian Regional | Nepali