iQD


Elevating Customer Engagement And Efficiency For Seamless Travel Experiences

In today’s always-connected world, organizations are inundated with a constant flow of tasks from multiple channels such as social media, GDS queues, chat, and email. To stay efficient and organized, businesses across various industries require a centralized solution to seamlessly collect, monitor, and manage their end-to-end processes.

iQD serves as the ideal solution to address the challenges the travel industry faces. As an automated omnichannel engagement platform, iQD enhances operational efficiency with advanced task management, intelligent work distribution, seamless integrations, and real-time notifications. These powerful capabilities help streamline workflows, ensure consistent communication, and boost team productivity—enabling organizations to meet the ever-changing needs of their customers

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Revolutionizing Customer Engagement And Operational Efficiency

iQD is transforming how OTAs and the travel industry tackle operational challenges by seamlessly integrating with systems like Amadeus and Sabre to retrieve and assign Passenger Name Records (PNRs), emails, and chats to the right agents. With intelligent task routing, GenAI-powered interactions, and real-time monitoring, the platform enhances productivity, optimizes task execution, and elevates customer experiences. Proactive, real-time alerts help prevent disruptions, making iQD an essential solution for travel companies.

State-Of-The-Art Platform Capabilities

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Web-based platform to capture, track, and manage data from multiple sources such as Order Booking Systems, CRMs, Mail Servers, Social Media, and other channels

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Responsive agent console (Desktop, Tablet, or Mobile) for multiple action types and functions

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Custom-built algorithm to prioritize tasks across agents' bots over physical and virtual boundaries

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Task allocation based on customer value, agent skill sets, leveraging intelligent robotics

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Built-in analytics and access to advanced reporting features such as historical reports, statistical & customized reporting

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A robust reminder management system integrates scheduled and unscheduled notifications through alerts and mailers.

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Pre-defined customizable email templates with context-based autoresponder

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Support to multiple tailored SLAs, event alerts, and monitoring systems for real-time task tracking

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Built-in user management with access control, sharing, and visibility of data based on the user roles

iQD Enables Customer Engagement With Seamless, Omnichannel Automation

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We Deliver Business Results

Average 30% gains in process efficiency through automatic routing and prioritization of tasks based on business rules and agent skill sets

Efficient resource allocation and staff planning

Effective performance tracking and management of agent activities, resulting in better decision-making

Better control over operational issues, resulting in improved service levels

Continuous enhancement in agent productivity and motivation levels

Higher FCR (First Contact Resolution) across customer engagement channels, increasing CSAT

Average 30% gains in process efficiency through automatic routing and prioritization of tasks based on business rules and agent skill sets

Efficient resource allocation and staff planning

Effective performance tracking and management of agent activities, resulting in better decision-making

Better control over operational issues, resulting in improved service levels

Continuous enhancement in agent productivity and motivation levels

Higher FCR (First Contact Resolution) across customer engagement channels, increasing CSAT

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Explore Our AI-Powered Solutions to Empower Your Business

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