Currently, the air cargo industry is estimated to grow with an enviable growth rate predominantly due to the booming e-commerce industry which generates around a quarter of air cargo volume demand. Other reasons for high growth rate can be attributed to the rising freight rate coupled with an increase in load factor. Covid 19 pandemic had a limited impact on overall air cargo market size as it grew despite the volumes being significantly reduced.
Air cargo demand is shifting to new products & routes influenced by vaccine deployment, manufacturing hub shifts & e-commerce industry growth. These trends are accompanied by other air cargo structural changes due to disruption in the wider logistics ecosystem thus creating demand for more connectedness & transparency across the value chain.
Service Offerings for Air Cargo
Providing differentiated omnichannel customer experience to meet growing demand of todays' consumers
Employing AI & ML in analyzing, interpreting and forecasting data to personalize each customer’s journey
Delivering robotic process automation, chatbots and voicebots to bring in process excellency and cost efficiency
Leveraging mobile, social media with new age technologies to enhance digital customer’s experience
IGT Travel School
Unique approach for developing travel trained and BPO ready talent in-house. Helping with quick scalability solutions along with higher success rate resources to deliver superior customer experience