First Contact Resolution
Sales Conversion for Contact Center
Increase in C-SAT

Enabling Superior Customer Experience for Travel Technology companies

As Travel rebounds, it brings new set of challenges to Travel Technology companies. Companies are constantly re-assessing their business strategies to enable positive customer experiences. Being the worst hit industry in the recent times it’s important for the companies to adopt new age CX services through cost effective channels and provide value added services to their customers.

Modern customers are Tech Savvy, demanding and empowered, travel companies need to particularly focus on building a relationship of trust with them to deliver great customer experiences.

IGT enables better customer experience by delivering Next-gen CX services to the travel technology companies. IGT has optimized leading travel technology applications like reservations system, internet booking engine, PSS, departure control systems, and many more. IGT’s expertise enables growing interconnection of business processes to drive companies’ ability to quickly adapt to changing demands.

Comprehensive Offerings

BPM services

CX Services

Providing differentiated omnichannel customer experience to meet growing demand of todays' consumers

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Employing AI & ML in analyzing, interpreting and forecasting data to personalize each customer’s journey

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Delivering robotic process automation, chatbots and voicebots to bring in process excellency and cost efficiency

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Digital Solutions

Digital Engineering

Leveraging mobile, social media with new age technologies to enhance digital customer’s experience

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Delivering Results

  • Over 8 Mn+ customer queries annually

  • World class performance across global performance indicators- NPS, C-SAT, trust pilot score

  • 500000 refunds processed every year

  • 3 Airline domain focused chatbots

  • 40% sales conversion for contact center

  • Intelligent analysis of 500+ Airline business dimensions

  • 12% increase in revenue per call

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