Guest Experience

Competitors Talk. We Deliver.

23% more bookings

25% higher ADR

4.5/5 CSAT scores

Our AI-powered CX intelligence and solutions don't just chat - these sell, predict, and optimize every touchpoint for revenue.

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Most hotels are stuck playing catch-up - reacting to guest requests instead of anticipating them.

IGT Solutions flips the script. Our predictive guest intelligence that works 72 hours before check-in, AI agents that sell (not just chat), and automation that turns every touchpoint into a revenue opportunity. The result?

Hotels that don't just serve guests—they strategically engage and delight them

Our Hotel CX Focus Areas

Turn guest data into guest spend before they even arrive.

Our CDP doesn't just track preferences-it predicts purchasing behaviour, triggers high-value service moments, and personalizes offers that guests buy. Stop reacting to requests. Start creating revenue opportunities.

Profit Drivers:

Cross-system intelligence that spots upsell windows in real-time
Behavioural triggers that activate your highest-ROI services
Personalization engine that converts 34% more upgrade offers

Intelligent automation, analytics, and digital transformation accelerators.

Most hotel AI just responds. Ours sells. Our conversational intelligence reads guest intent, deploys strategic offers, and adapts tone for maximum conversion—turning every interaction into a revenue opportunity that competitors can't match.

Sales Accelerators:

Smart selling that presents offers when guests are most likely to buy
Mood-responsive flows that adjust pitch based on guest sentiment
Unified AI agents that maintain sales momentum across voice, chat, and mobile

Stop Losing Guests Between Touchpoints.

Deliver frictionless, consistent guest journeys across web, mobile, voice, email, and property-level touchpoints using our Omnichannel CRM and automation suite.

Key Capabilities:

360° journey mapping across channels
Prebuilt automation workflows
Seamless handoffs between teams and platforms

Case Study Highlights

Case Study

Managing 50k+ Contracts for the World’s Premier Hotels Inventory Consolidator

IGT content management services helped a leading hotel technology company manage data gathering, loading, verifiying and publish

Case Study

An Integrated IT & BPO Support Services to the Hotel E-commerce Provider

The client wanted to revolutionize the existing captive support center. IGT provided an integrated IT and BPO support services with exceptional hospitality domain expertise.