Work At Home

IGT enables better travel by providing work at home omni-channel contact center solutions. Utilizing latest technologies and global talent network, IGT has designed and deployed advanced work at home solution to scale and facilitate remote working with detailed risk assessment and policies and procedures to enhance your data security.


In addition to choosing the right digital collaboration tools to connect with remote workforce, adding new conference feature or a virtual reality headset, IGT has deployed best in class tools for e-Hiring, e-Learning, Quality, SLA and WFM to enable 360 degree remote workforce management.

 

Key Features


  • End-to-End Remote Workforce Management
  • Real-time Updates to Agents
  • Secured Connectivity
    • 2 factor authentication
    • Strong encryption
    • Access to process only specific application and tools
    • Limited access for office purpose only
  • Fully PCI-DSS compliant
  • Secured Posture Validation
  • Video analytics to ensure secure surveillance
  • In-premise training

Why/Benefits of WAH?

  • Increased productivity

  • Access to global talent pool

  • Improved employee satisfaction

  • Improved customer satisfaction

  • Lower attrition

  • Flexibility to address seasonal volume spikes

  • Ongoing and active business continuity

  • Commercially cost-effective

Make remote work work for you


IGT BPM Services And Solutions

IGT provides front office and back office BPM services through its Global Delivery Model from 15 locations worldwide and support in over 20 languages.
Languages Supported

English | Cantonese | Japanese | Mandarin | Korean | French | German | Arabic | Ukrainian | Spanish | Russian | Czech | Danish | Polish | Brazilian Portuguese | Dutch | Norwegian | Tagalog | Ind-Bahasa | Thai | Malay | Indian Regional | Nepali

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