Intelligent Video Analytics- IVA

60% reduction in Data Security vulnerabilities within 30 days

To enhance the efficiency, security and compliance for work at home, IGT has developed an AI powered video stream which can be used to monitor agents in real time. The solution is equipped to recognize people, patterns, set rules, objects and situations automatically to generate alerts and notifications by applying IGT’s proprietary machine learning algorithms.

Image

IGT’s Intelligent Video Analytics (IVA)

Enabling Secure Work at Home

Security & Compliance

  • Facial recognition
  • Data & information
  • Assets & policies

Remote Inspection & Monitoring

  • Live agent monitoring
  • Live work force command center

AI & ML Powered Identification

  • Real time alerts and notifications

Analytics & Business Insights

  • Pattern recognition
  • Agent productivity intelligence

Key Capabilities


Monitoring

  • Live agent monitoring for recording and communication devices, writing instruments & unauthorized personnel
  • Live work force command center feed
  • Facial identification of agents
  • Idle agent monitoring

Alerts & Notifications

  • Alerts for all suspicious activities
  • Customizable agent notification
  • Real time notification to command center
  • Break time management
  • Camera improper placement alerts

Recording

  • Random sample recording
  • Configurable periodic sampling
  • Suspected activity recording

Analytics

  • Agent productivity intelligence
  • Shift schedule adherence analytics
  • Customized dashboards and reports
  • Habitual Defaulters Report
  • Suspect resolution analytics

Security Control

  • Auto sync post lost connectivity
  • Proactive alerts for off the grid systems
  • Remote system access control
  • Configurable suspicious activity
  • Encryption at both data at rest & data in motion
  • Zero data storage at agents system

Technology

  • Remote installation
  • Automatic restart capability
  • Automated upgrades & deployments
  • Public cloud hosting & on premise options

Looking for innovative ways to make home working environment more safe and secure? Take a look at how IGT’s AI powered Intelligent Video Analytics solution helps monitor agents in real time to increase efficiency and security of work at home.


Benefits

  • 7% increase in agent productivity

  • 60% reduction in data security vulnerabilities within 30 days

  • 30% vulnerabilities identified for overall agents under monitoring

  • 75% reduction in CoC violations

  • 3% routine offenders identified and categorized as high risk

  • 25% reduction in resolution time of suspicious cases

IGT BPM Services And Solutions

IGT provides front office and back office BPM services through its Global Delivery Model from 15 locations worldwide and support in over 20 languages.
Languages Supported

English | Cantonese | Japanese | Mandarin | Korean | French | German | Arabic | Ukrainian | Spanish | Russian | Czech | Danish | Polish | Brazilian Portuguese | Dutch | Norwegian | Tagalog | Ind-Bahasa | Thai | Malay | Indian Regional | Nepali

Related Content

Airline sales and reservation management

Blog

Video Analytics made intelligent

Work-at-Home becoming the new normal, high-performance organizations are looking for innovative solutions to make remote work environment safer and more secure. Data security is amongst the top three priorities for organizations looking to implement work at home. As the need for security and automation increases, industries are adopting video surveillance technology to enable a secure remote environment. With more and more employees working from home, the surveillance feed only increases and becomes challenging to analyze it manually.

Read More
Airline sales and reservation management

INFOGRAPHIC

Top Technology Trends for 2020 and Beyond

A look at the top technology trends that have the potential to drive innovative disruptions and create new opportunities. Organizations need to build smart solutions around these trends if they wish to succeed.

Read More
airline reservation management

Brochure

Intelligent Video Analytics

Work-at-home is a new normal with an increasing number of Business Process Management companies adopting this delivery model. IGT Solutions (IGT) has developed an Intelligent Video Analytics (IVA) solution to enhance the efficiency, security and compliance for Work-at-Home solution.

Read More