UI / UX

User Interface (UI) and User Experience (UX)

In today’s extremely competitive environment, companies are striving to attain maximum mindshare to gain maximum wallet share of the customers. They have understood, to provide an unforgettable experience and interaction to the customers visiting their application or website that eventually leads to sales, focus on UI and UX is paramount.

IGT helps brands define and execute the best UX strategy for their business by providing UI design services that advise, realize, empower and innovate.

IGT Offerings

IGT adopts a human-centered, brand-centric design approach leveraging its top-notch capabilities to develop any website or mobile app. The emphasis is on getting a thoughtful user experience, moving from ease-of-use to delight-to-use.

The team of skilled designers and developers follow a five step structured process to not only develop blueprints, wireframes, prototypes and mockups but also infuse life into designs.

Understand Requirement

Create Personas Task Prioritization

Research & Discovery Sketches

Wireframes & Prototype Usability Testing

Refined Mock-ups Brand Understanding

UX Consulting

Heuristic Evaluation
Competitor Analysis
User Research (Contextual Enquiry, Surveys, User Interviews)
User Journeys, Storyboarding, Use Cases
Personas Development
Low to High Fidelity Wireframes
Usability Testing
Custom RPA Bot Development

UI Design

Mood-Boards
Visual Design (Interface, Graphics)
A/B or Multi-variant Design Testing
Art Direction
Responsive Web Design
Design Pattern Libraries
Style Guidelines

UI Development

Design Implementation
HTML5/CSS3 Development
Responsive Web Development
Front-end Scripting
W3C Validation
Accessibility Check
Browser Compatibility
Content Migration

Delivering Results

New UI for a Field Engineer App for a travel tech company

IGT BPM Services And Solutions

IGT provides front office and back office BPM services through its Global Delivery Model from 15 locations worldwide and support in over 20 languages.

Sales & Reservations

Loyalty Programs

Social Media Management

Debit Memo Research

Content Management

Baggage Helpdesk

Refunds & Claim Processing

Irregular Operations (IROPS)

Languages Supported

Domain Led Application Support Services to Leading US Airline

IGT provided application support and maintenance services with exceptional airline domain expertise to one of the leading US airline. It grew from a small team to become a ‘Trusted Partner’ for Core Technology group.

Case Study

Application Support Services to the Largest Hotel Chain in the World

By starting with a pilot project on TPF in order to bring in cost optimization, IGT went on to become the "preferred partner" of a leading American multinational hospitality company.

Airline sales and reservation management

blog

Key elements for building a successful customer experience management

Companies today understand that they are in the customer experience business. When dealing with customers, they must keep in mind that as situations change, so do the customers’ expectations.