Omnichannel Customer Engagement Platform
In the world of digital, travellers have multiple channels to interact with the brand and ensuring a consistent customer experience with a growing volume of customer requests can be challenging and overwhelming. To achieve competitive advantage, it is paramount for travel and hospitality companies to provide swift, consistent, and personalized response to the customers via their preferred interaction channel across all touchpoints.
iQD is a custom built platform for travel industry that can transform the way airlines, hotels, OTAs, TMCs and other travel companies engage with their customers. Whether it is emails, social media or chat, iQD will enable the agents to provide a superior customer service in a most efficient and consistent manner across all channels.
The inbuilt features of the solution are:
30% efficiency gains for the largest global OTA
80% reduction in agents screening emails due to automation for a leading LCC carrier
Missed opportunities due to fare increase decreased by 10% for a large European OTA
IGT BPM Services And Solutions
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