Hotel Analytics
Advances in digital technologies has brought in drastic innovation in the hospitality industry. Every hotel is focused on ensuring optimized occupancy rate, efficient property management and delivering the best possible experience to guests.
IGT’s hotel analytics framework provides in-depth insights and end to end analytics into hotel guests, marketing and its operations. This 100+ KPI rich framework enables in-depth analysis of the hospitality segment and enables our customers to improve their operations on a regular basis.
IGT Offerings
IGT has leveraged its deep domain knowledge of the Travel industry and created a comprehensive Hotel Data Analytics solution for Hotel Customers. The solutions are enabled with Artificial Intelligence and Machine Learning capabilities to cover various aspects
It ties together various campaigns and their results to display the effectiveness and reach of each campaign over aspects of time, geographic location and demographics. Giving the marketing teams valuable information for generating more successful and targeted campaigns
Integrates all the customer loyalty data, and provides deeper insights into customer behaviour, loyalty accruals, redemptions and expiry points. Enables marketing to plan targeted campaigns Which has a higher effect among customers.
Provides in-depth insights of reservation trends, early alerts and helps our customers in improving their reservations system. Furthermore, our recommendation model helps in converting back the drop out customers
This Predictive analysis takes historical data and searches for patterns that can be used to anticipate and respond to future events. By leveraging huge potential of a predictive model, airline revenue accounting departments minimizes revenue leakage, increases profits, and builds more efficient and effective financial processes.
Delivering Results
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Customer 360 in Travel & Hospitality
With the advent of advanced technology and gadgets, the modern day travellers are always connected with the Travel and Hospitality brand and have instant access to informative contents through multiple channels like mobile apps, customer support, online communities, social media platforms, and many more. This digital empowerment makes the travellers leave relevant data trails that can be processed and analyzed to provide hyper personalized travel experience by enabling travel and hospitality brands with a single, actionable and real-time customer 360-degree view to understand the customers and their evolving expectations.