Hotel Analytics

Advances in digital technologies has brought in drastic innovation in the hospitality industry. Every hotel is focused on ensuring optimized occupancy rate, efficient property management and delivering the best possible experience to guests.

IGT’s hotel analytics framework provides in-depth insights and end to end analytics into hotel guests, marketing and its operations. This 100+ KPI rich framework enables in-depth analysis of the hospitality segment and enables our customers to improve their operations on a regular basis.

IGT Offerings

IGT has leveraged its deep domain knowledge of the Travel industry and created a comprehensive Hotel Data Analytics solution for Hotel Customers. The solutions are enabled with Artificial Intelligence and Machine Learning capabilities to cover various aspects

Guest Analytics
Allows Hotels to analyze customer demography and behaviour patterns to provide differentiated service to increase repeat business and revenue.
Marketing Analytics

It ties together various campaigns and their results to display the effectiveness and reach of each campaign over aspects of time, geographic location and demographics. Giving the marketing teams valuable information for generating more successful and targeted campaigns

Loyalty Analytics

Integrates all the customer loyalty data, and provides deeper insights into customer behaviour, loyalty accruals, redemptions and expiry points. Enables marketing to plan targeted campaigns Which has a higher effect among customers.

Cost and Operations Analytics
Analyse the costs and operating margin across departments to increase profitability. It also supports in optimizing day-to-day operations, helps in lowering overall operations cost & increase profit margins.
Reservation Analytics

Provides in-depth insights of reservation trends, early alerts and helps our customers in improving their reservations system. Furthermore, our recommendation model helps in converting back the drop out customers

Customer Satisfaction
Includes feedback from the customers on pre stay, during stay and post stay to ensure improved hotel operations for optimal customer experience
Revenue Management & Accounting Analytics

This Predictive analysis takes historical data and searches for patterns that can be used to anticipate and respond to future events. By leveraging huge potential of a predictive model, airline revenue accounting departments minimizes revenue leakage, increases profits, and builds more efficient and effective financial processes.

IGT BPM Services And Solutions

IGT provides front office and back office BPM services through its Global Delivery Model from 15 locations worldwide and support in over 20 languages.
Languages Supported

English | Cantonese | Japanese | Mandarin | Korean | French | German | Arabic | Ukrainian | Spanish | Russian | Czech | Danish | Polish | Brazilian Portuguese | Dutch | Norwegian | Tagalog | Ind-Bahasa | Thai | Malay | Indian Regional | Nepali

Delivering Results

  • 10 dashboards with real time insights

  • 50 + compliance metrics with live business alerts

  • 5-10% Revenue increase on targeted cross-sell/upsell on website and call center interaction

IGT BPM Services And Solutions

IGT provides front office and back office BPM services through its Global Delivery Model from 15 locations worldwide and support in over 20 languages.
Languages Supported

English | Cantonese | Japanese | Mandarin | Korean | French | German | Arabic | Ukrainian | Spanish | Russian | Czech | Danish | Polish | Brazilian Portuguese | Dutch | Norwegian | Tagalog | Ind-Bahasa | Thai | Malay | Indian Regional | Nepali

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IGT BPM Services And Solutions

IGT provides front office and back office BPM services through its Global Delivery Model from 15 locations worldwide and support in over 20 languages.
Languages Supported

English | Cantonese | Japanese | Mandarin | Korean | French | German | Arabic | Ukrainian | Spanish | Russian | Czech | Danish | Polish | Brazilian Portuguese | Dutch | Norwegian | Tagalog | Ind-Bahasa | Thai | Malay | Indian Regional | Nepali

IGT BPM Services And Solutions

IGT provides front office and back office BPM services through its Global Delivery Model from 15 locations worldwide and support in over 20 languages.
Languages Supported

English | Cantonese | Japanese | Mandarin | Korean | French | German | Arabic | Ukrainian | Spanish | Russian | Czech | Danish | Polish | Brazilian Portuguese | Dutch | Norwegian | Tagalog | Ind-Bahasa | Thai | Malay | Indian Regional | Nepali