Data Science and Artificial Intelligence (AI)
Predictive Analytics services play a crucial role in helping airlines, hotels, OTAs, TMCs, cruises, and other travel and hospitality companies to forecast behavior and future trends by both new and historical data.
It requires a team of domain and industry experts, advisory consultants, data scientists, and architects to bring a comprehensive view to enhance the use of data assets by wielding Big Data technologies and Advanced Analytics.
Customer Behavior Analytics, Customer Segmentation, Single View-360 View of a customer, Personalized Recommendations, Customer Lifetime Value
Load Factor Forecasting, Demand Management, Flight Delays, No Shows and Cancellation
Price & Revenue Analytics
Price Optimization, Pricing Analytics
Customer Retention, Growth opportunities, Sales Planning and Predicting Capabilities, Propensity Models, Campaign Management
Predictive Models for Churn
Pre-built customer lifetime value framework for faster analytics
No show prediction model, flights delay prediction model and inventory forecasting model for a complete solution
10+ successful POCs done
IGT BPM Services And Solutions
IGT provides front office and back office BPM services through its Global Delivery Model from 15 locations worldwide and support in over 20 languages.
Refunds & Claim Processing
Irregular Operations (IROPS)
English | Cantonese | Japanese | Mandarin | Korean | French | German | Arabic | Ukrainian | Spanish | Russian | Czech | Danish | Polish | Brazilian Portuguese | Dutch | Norwegian | Tagalog | Ind-Bahasa | Thai | Malay | Indian Regional | Nepali
Structuring Ticket Process Outsourcing
For Travel Agencies, ticketing is a function that entails high process time, while being a low value generating function.
25% Increase in Sales Conversion for a Leading OTA
IGT helped increase inbound sales conversion by 25% through re-engineering and analytics.
BPO – The Digital Tipping Point
Big Data, Smart Machines and Predictive Analytics are 3 big impact drivers in the BPO space