Data Science and Artificial Intelligence (AI)


Predictive Analytics services play a crucial role in helping airlines, hotels, OTAs, TMCs, cruises, and other travel and hospitality companies to forecast behavior and future trends by both new and historical data.

It requires a team of domain and industry experts, advisory consultants, data scientists, and architects to bring a comprehensive view to enhance the use of data assets by wielding Big Data technologies and Advanced Analytics.

IGT Offerings

Customer Analytics
Customer Behavior Analytics, Customer Segmentation, Single View-360 View of a customer, Personalized Recommendations, Customer Lifetime Value
Operational Analytics
Load Factor Forecasting, Demand Management, Flight Delays, No Shows and Cancellation
Price & Revenue Analytics
Price Optimization, Pricing Analytics
Marketing Analytics
Customer Retention, Growth opportunities, Sales Planning and Predicting Capabilities, Propensity Models, Campaign Management
Churn Analytics
Predictive Models for Churn

Tools Expertise


Intrinsic Value

  • Pre-built customer lifetime value framework for faster analytics

  • No show prediction model, flights delay prediction model and inventory forecasting model for a complete solution

  • 10+ successful POCs done

IGT BPM Services And Solutions

IGT provides front office and back office BPM services through its Global Delivery Model from 15 locations worldwide and support in over 20 languages.
Languages Supported

English | Cantonese | Japanese | Mandarin | Korean | French | German | Arabic | Ukrainian | Spanish | Russian | Czech | Danish | Polish | Brazilian Portuguese | Dutch | Norwegian | Tagalog | Ind-Bahasa | Thai | Malay | Indian Regional | Nepali

rpa in travel industry

Structuring Ticket Process Outsourcing

For Travel Agencies, ticketing is a function that entails high process time, while being a low value generating function.
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Airline sales and reservation management
Case Study

25% Increase in Sales Conversion for a Leading OTA

IGT helped increase inbound sales conversion by 25% through re-engineering and analytics.
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call center outsourcing companies

BPO – The Digital Tipping Point

Big Data, Smart Machines and Predictive Analytics are 3 big impact drivers in the BPO space
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