Facilitating Rapid Progress with Consistent Customer Experience
Technology stands tall and proud at the pole position for Hi-Tech companies. With changes happening at a lightning pace, Hi-Tech companies have to adapt to the market's growing demands. Growth opportunities are abundant for companies that embrace complete digital operations because it enables them to scale up quickly. Digital contact centres and automation solutions such as chatbots allow companies to stay connected with their increasing customer base. An integrated ecosystem of intelligent digital processes can ensure that companies live up to their full potential.
IGT Solutions realizes the need for continuous customer support and provides services to augment the digital customer experience. Our proprietary Customer Experience (CeX) 3.A framework of smart agents, smart automation and smart analytics in the digital customer experience environment makes customer interactions meaningful and memorable.
Service offerings for Hi-Tech Companies
IGT works closely with Hi-Tech companies to understand their operations and guarantee top-notch customer experience all the way. It offers a range of Customer Experience(CX) services to manage the end-to-end customer journey. These include sales and inquiry, customer support, content management, loyalty management, back-office support, and more. IGT’s digital offerings like self-service support (Chatbot), social media management, analytics, and back-office automation (RPA) help you augment the operations and maintain smooth workflow, thereby providing the best-in-class customer experience to your customers.
- Sales & Customer Service
- Order Management
- Fulfilment & Delivery
- Logistics Management
- Content Management
- Back-office Support
- Technical Helpdesk
- Finance & Administration
- Social Media Management
- Conversational Automation (Chatbots/Voicebots)
- Industry-focused Automation
- Data and Analytics
- Intelligent Video Analytics
- Omni-channel CRM
Providing differentiated omnichannel customer experience to meet growing demand of todays' consumers
Employing AI & ML in analyzing, interpreting and forecasting data to personalize each customer’s journey
Delivering robotic process automation, chatbots and voicebots to bring in process excellency and cost efficiency
Leveraging mobile, social media with new age technologies to enhance digital customer’s experience
USD 500Mn+ generation in gross revenue annually
60% DSAT reduction
10Mn+ social interactions annually
Correlation between Customer Experience and Revenue Growth
Customer Experience (CX) remained an ignored arena as companies were paying little to no attention to their customer experience strategy. However, the increased competition in the market has changed the scenario. The consumer’s experience management market is growing at around 17% every year, a trend that will continue in the future as well. Companies are used to toning products to match customer’s preferences. And they have now realized that CX is as much part of the product/service itself, leading to a changed CX strategy.
Delivering Multichannel Customer Support On Demand For A Tech-Driven Hospitality Chain In APAC
IGT leveraged its deep business insights and helped the client achieve 100% SLA and reduce backlogs by 90%
Delivering Sales Administration Support For A Major Online Automobile Retailer To Enable Fast Growth
IGT helped the client reduce their backlogs by 100% in three months and reduce their operational expenses by 60%