0
Airline Clients Globally
USD0Mn
Gross Ticketing & Ancillary Revenue
0%
Increase in Revenue Per Call

Continuously Innovating and Providing Superior Customer Experience

The relationship between a passenger and the airline has changed. Today’s ever connected passenger likes taking charge of the flying experience. From reservation chatbots to mobile check-ins and boarding, from social media bookings to personalized ancillary products, the airline industry needs to continuously innovate and provide engaging customer experience, while at the same time managing cost efficiencies and optimizing operations.

IGT has been a strategic partner for more than 20 global airlines providing next gen CX Services through its expertise in personalized Airlines IT Solutions, Travel Technology and Digital Services & Solutions with state of the art contact centres.

Comprehensive Offerings

BPM services

CX Services

Providing differentiated omnichannel customer experience to meet growing demand of todays' consumers

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Analytics

Analytics

Employing AI & ML in analyzing, interpreting and forecasting data to personalize each customer’s journey

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automation

Automation

Delivering robotic process automation, chatbots and voicebots to bring in process excellency and cost efficiency

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Digital Solutions

Digital Engineering

Leveraging mobile, social media with new age technologies to enhance digital customer’s experience

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Delivering Results

  • 3 Airline domain focused chatbots spotlight

  • 40% sales conversion for contact center

  • USD 2 Mn+ savings in baggage claim payouts

  • 25% increase in ticket revenue

  • USD 20 Mn+ savings through IROPS rebooking annually

IGT Travel School

Our distinctive approach for developing in-house travel trained CX Experts helps us in delivering agile & scalable solutions along with superior customer experience.

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Related Content

Airlines IT Solutions
Whitepaper

Airline Customer Value

It costs 10x more to acquire a customer than to retain, and 100 times more to win back one already disillusioned with the company.
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Airline sales and reservation management

blog

Airport and Passenger Analytics – Innovation Driven by Growth

Do Airports Generate Vast Amount of Data?

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Irregular operations airline - IGT
Brochure

Irregular Operations Support Desk

IGT IROPS offers passenger-centric and technology-driven services for handling customer queries
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