Airline Clients Globally
Gross Ticketing & Ancillary Revenue
Increase in Revenue Per Call

Continuously Innovating and Providing Superior Customer Experience

The relationship between a passenger and the airline has changed. Today’s ever connected passenger likes taking charge of the flying experience. From reservation chatbots to mobile check-ins and boarding, from social media bookings to personalized ancillary products, the airline industry needs to continuously innovate and provide engaging customer experience, while at the same time managing cost efficiencies and optimizing operations.

IGT has been a strategic partner for more than 20 global airlines providing next gen CX Services through its expertise in personalized Airlines IT Solutions, Travel Technology and Digital Services & Solutions with state of the art contact centres.

Comprehensive Offerings

BPM services

CX Services

Providing differentiated omnichannel customer experience to meet growing demand of todays' consumers

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Employing AI & ML in analyzing, interpreting and forecasting data to personalize each customer’s journey

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Delivering robotic process automation, chatbots and voicebots to bring in process excellency and cost efficiency

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Digital Solutions

Digital Engineering

Leveraging mobile, social media with new age technologies to enhance digital customer’s experience

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Delivering Results

  • 3 Airline domain focused chatbots spotlight

  • 40% sales conversion for contact center

  • USD 2 Mn+ savings in baggage claim payouts

  • 25% increase in ticket revenue

  • USD 20 Mn+ savings through IROPS rebooking annually

IGT Travel School

Our distinctive approach for developing in-house travel trained CX Experts helps us in delivering agile & scalable solutions along with superior customer experience.

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Airport and Passenger Analytics – Innovation Driven by Growth

Do Airports Generate Vast Amount of Data?

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Irregular Operations Support Desk

IGT IROPS offers passenger-centric and technology-driven services for handling customer queries
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