xBot.AI
Automate intelligently and scale effortlessly to transform CX
Enterprises face pressure to deliver fast, consistent support across growing volumes and channels—something traditional, manual models struggle to achieve. Generative AI offers a breakthrough by enabling context-aware automation that scales without increasing headcount.
xBot.AI, part of IGTx’s TechBud.AI suite and powered by Agentic.AI, brings this to life through intelligent, human-like conversations across voice, chat, email, and messaging. It automates routine tasks, supports live agents with real-time AI suggestions, and ensures smooth handovers. With robust integration, multi-cloud flexibility, and built-in compliance, xBot.AI transforms support into a proactive, scalable, and omnichannel experience—driving speed, efficiency, and smarter customer engagement.
xBot.AI Core Capabilities: Transforming CX with Agentic AI
Voice and Chat Interaction Automation
Automates FAQs, order status, bookings, payment queries, and more across voice and messaging channels.
Smart Agent Assist
Provides real-time suggestions, customer sentiment, and context summaries to assist agents during live interactions.
Multilingual Customer Engagement
Delivers AI-led support in 100+ languages with real-time translation—ideal for global or regional rollouts.
Smart Routing and Escalation
Routes queries to the right agent or department based on intent, sentiment, or urgency, ensuring first-contact resolution.
Auto Case Summarization
Automatically generates post-interaction notes or ticket summaries—saving 2–3 minutes per conversation.
Sentiment and Intent Decision
Understands emotion and urgency behind every interaction—enabling tailored, proactive support.Backend Workflow Automation
CRM, ERP, or ITSM tool integration triggers internal actions like data updates, bookings, or password resets.
Operational Insight and Monitoring
Provides real-time visibility into customer behavior, interaction trends, and agent performance using AI-generated analytics.Proven Impact
3x Faster
General Query Resolution40% Reduction
in Operational Costs50% Improvement
in First Call Resolution60% Increase
in Customer Satisfaction24x7 Availability
across Timezones, Channels, and Languages
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Whitepaper
Agent Assist In The World Of AI: Transforming Airline Customer Support
Enhance airline customer service with AI-driven efficiency, ensuring faster responses, higher accuracy, and cost-effective support for every traveller.
Solution Brief
