How Positive Agent Experience Amplifies Customer Experience

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Thought Leadership

Airline sales and reservation management


Customer Experience 3.A

Customer expectations in the current and upcoming generations have changed drastically, with a major shift from a product focus to a full "product + experience" focus.

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Airline sales and reservation management


Customer Equation in the new normal

The future of work is looking to be highly hybrid in nature making it crucial for companies to understand the key enablers..
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Airline sales and reservation management
Case Study

Customer Experience Modernization for a National Flagship Carrier

IGT's state-of-the-art CRM helped a leading airline in India resolve 25k+ cases daily and run targeted marketing campaigns and increase its revenue.

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About IGT

IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology, and Digital Services & Solutions for clients across E-Commerce, Retail, Fast Growing Tech, Travel and Hospitality industries.
Years of Experience

CX & Technology Specialists

Delivery Centers in 10 Countries
Marquee Clients Worldwide

Fastest-growing BPO Companies - Gartner


in CX Services
- Nelson Hall