Empowering Content Moderators: From Recruitment to Retention

Content moderators play a vital role in maintaining safe and trusted digital environments. From hiring and training to performance management, wellness support, and career development, each stage plays a critical role in shaping the quality and resilience of moderation operations.

This infographic outlines the employee lifecycle of content moderators, spotlighting key touchpoints and best practices that drive their long-term success.

As a leading provider of content moderation services, IGT Solutions brings deep expertise in building, managing, and nurturing high-performing Trust & Safety teams. Our people-first approach ensures operational excellence and the well-being and growth of the moderators who protect your brand daily, including through robust wellness frameworks like Employee Assistance Programs (EAPs) that provide confidential mental health and emotional support throughout their journey.

We also foster continuous learning and collaboration through a dedicated internal platform where moderators connect, share insights, and grow together as a community.

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