Rate Helpdesk

Rate Helpdesk Services

Airlines, hotels, OTAs/TMCs, car rentals and other travel companies follow the dynamic pricing mechanism to sell their inventory and maximize profits. To compute appropriate fares because of the complex nature of the multi-city itineraries, seasonal demands and other factors, the reservation or ticketing agent would require skilled support.

IGT is uniquely placed to provide Rate and Fare Helpdesk services to support the front office with fare calculations, exchanges and other troubleshooting help needed.

IGT Offerings

IGT Rate Helpdesk process has the capability to deliver best-in-class services across major GDS such as Sabre, Amadeus, Galileo, and Worldspan.

It can assist in the best fare calculation, refund calculations, exchanges/recalculation, repricing itinerary based on charges, reissuance of tickets, and troubleshooting. IGT Rate Helpdesk can help travel companies optimize their costs by:

Finding out lowest fares on GDS

Finding best alternative routes

Splitting tickets to leverage weak foreign currency

Minimizing circle trips fares

Delivering Results

100% accuracy on PNR pricing to establish nil agent debit memos
Significant cost savings through best fare pricing
In-house developed automation tool to exploit dynamic fare fluctuations and lock the lowest fare for the bookings

IGT BPM Services And Solutions

IGT provides front office and back office BPM services through its Global Delivery Model from 15 locations worldwide and support in over 20 languages.

Sales & Reservations

Loyalty Programs

Social Media Management

Debit Memo Research

Content Management

Baggage Helpdesk

Refunds & Claim Processing

Irregular Operations (IROPS)

Languages Supported

Brochure

Fare Filing Services

Presenting the right airfare, at the right time to the right person is of paramount importance to the industry

25% Increase in Sales Conversion for a Leading OTA

IGT helped increase inbound sales conversion by 25% through re-engineering and analytics.

BPO – The Digital Tipping Point

Big Data, Smart Machines and Predictive Analytics are 3 big impact drivers in the BPO space

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