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With a 100% focus on Travel domain, IGT provides integrated BPM, Travel Technology and Digital Services and Solutions to Airlines, Travel Management Companies, Online Travel Agencies, Travel Technology Companies, Hotels, Railways, Airports, and Cruises. IGT has over 20 years experience in delivering superior customer experience and representing some of the biggest global travel brands. The work includes:
Managing highly differentiated customer experience for 4 in Top 5 Airlines
Enhancing business process management for 5 Top OTAs, TMCs
Providing domain driven tech capabilities to 2 in Top 10 Travel Tech Companies
Optimizing technology ecosystem for 4 in Top 10 Hospitality companies
Enabling better travel with domain driven technology management
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BPM Services
Sales & Reservations
IROPS
Customer Service
Loyalty Programs
Baggage Helpdesk
Technical Helpdesk
Rate Helpdesk
Crew Helpdesk
Fare Filing
Queues Management
Content Management
Refunds & Claims