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Customer Care Agent/Advisor

Knoxville, TN

    Do you have expertise and/or a desire to become a travel & hospitality expert?  If you are ready to kick off a new career & adventure, then come learn & grow with IGT as a Roadside Assistance Care Advisor/Agent.

    Join our new & rapidly growing team while learning new skills & advancing your career.  Enjoy our many employee perks & benefits.  Be part of a team of travel experts for a major roadside assistance brand.

    Hours:  Full time with flexible schedules & hours (Program is 24 hours, 7 days a week)

    Job Description:  As a Roadside Assistance Care Agent/Advisor, you will deliver great experiences for one of the top roadside assistance brands in the world. You will be part of a new & growing team here in Knoxville, and quickly become an expert in travel as you receive paid training & learning that will advance your skills & career.  Start with a competitive hourly rate that quickly can advance (up to $13/hr in 90 days & $15/hr by your 1st year). In addition, you will enjoy many perks & benefits (noted below), while working from a beautiful facility that is centrally located.

    We are looking for people who:

    • Enjoy serving & helping others through inbound voice, chat, and/or email
    • Have the ability to multi-task and navigate through multiple computer systems
    • Are eager to advance their career while supporting a premier roadside assistance brand
    • Have a desire to learn, can problem solve, and have a can-do attitude
    • Enjoy working with a team and are self-motivated
    • Are at least 18+ years of age
    • Have a high school diploma (higher education preferred)
    • Can pass a criminal background check
    • Prior experience is not required, but is a plus!

    Generous employee perks:

    • Paid training
    • Competitive pay (achieve $13/hr within 90 days & $15/hr within your 1st year)
    • Premium insurance benefits for your health & well being
    • Flexible shift options that can work with your availability
    • On-going learning in a culture where we help to build your skills & career
    • Work from a beautiful centrally located facility in Knoxville
    • Significant growth opportunities for those wanting to advance their career
    Interested candidates, share your Full Name, Phone Number and Resume to

    It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds
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