Automated Baggage Coding Solution

With advances in Artificial Intelligence (AI) and Machine Learning (ML), it’s time to think how humans and robots can co-exist. IGT has unlocked potential in a lost bag by building an intelligent automation powered by machine learning- A perfect hand-shake between human and machine where all the repetitive tasks are done by robots leaving complex decision making to humans.

IGT’s automated solution for lost baggage tracking driven by machine learning makes the process more efficient and augments every aspect of human decision making. It also allows humans to focus on more complicated cases and free up time for high value work.

The solution is also capable of identifying lost baggage patterns by using machine learning which will in turn reduce the number of cases for baggage loss to achieve higher customer satisfaction and brand loyalty.

IGT Offerings

IGT has leveraged its deep domain knowledge of Travel industry and created comprehensive Airline Analytics solution for Airline Customers. The solutions are enabled with Artificial Intelligence and Machine Learning capabilities to cover various aspects such as:

  • Reservation Analytics
  • Planning and Schedule Analytics
  • Departures Analytics
  • Revenue and Cost Analytics
  • Flight Operation Analytics
  • Marketing Analytics
  • Customer Service Analytics
  • Loyalty Analytics and
  • MRO Analytics

IGT BPM Services And Solutions

IGT provides front office and back office BPM services through its Global Delivery Model from 15 locations worldwide and support in over 20 languages.
Languages Supported

English | Cantonese | Japanese | Mandarin | Korean | French | German | Arabic | Ukrainian | Spanish | Russian | Czech | Danish | Polish | Brazilian Portuguese | Dutch | Norwegian | Tagalog | Ind-Bahasa | Thai | Malay | Indian Regional | Nepali

Fully Automated Baggage Coding Solution Powered by AI/ML Technologies


Delivering Results

  • Increased process efficiency

  • Reduced human error

  • Reduction in appeals from the airports

IGT BPM Services And Solutions

IGT provides front office and back office BPM services through its Global Delivery Model from 15 locations worldwide and support in over 20 languages.
Languages Supported

English | Cantonese | Japanese | Mandarin | Korean | French | German | Arabic | Ukrainian | Spanish | Russian | Czech | Danish | Polish | Brazilian Portuguese | Dutch | Norwegian | Tagalog | Ind-Bahasa | Thai | Malay | Indian Regional | Nepali

airline reservation management
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BLOG

Unlocking the Potential in Lost Bag: With Intelligent Automation Powered by Machine Learning

Human Vs Robots – Biggest Debate of Decade

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Brochure

Automated Baggage Coding Solution

Lost or mishandled luggage is a major reason of customer dissatisfaction. Airlines not only incur high operational cost but also loose brand reputation and customer loyalty.

Read More

IGT BPM Services And Solutions

IGT provides front office and back office BPM services through its Global Delivery Model from 15 locations worldwide and support in over 20 languages.
Languages Supported

English | Cantonese | Japanese | Mandarin | Korean | French | German | Arabic | Ukrainian | Spanish | Russian | Czech | Danish | Polish | Brazilian Portuguese | Dutch | Norwegian | Tagalog | Ind-Bahasa | Thai | Malay | Indian Regional | Nepali

IGT BPM Services And Solutions

IGT provides front office and back office BPM services through its Global Delivery Model from 15 locations worldwide and support in over 20 languages.
Languages Supported

English | Cantonese | Japanese | Mandarin | Korean | French | German | Arabic | Ukrainian | Spanish | Russian | Czech | Danish | Polish | Brazilian Portuguese | Dutch | Norwegian | Tagalog | Ind-Bahasa | Thai | Malay | Indian Regional | Nepali