Airline Analytics

In this digital and competitive age, every airline is focused on ensuring optimized utilization of their assets and give the best possible experience to passengers.

The airline industry handles an enormous quantity of data from different sources and actions like- reservation system, departure system, baggage management, revenue management, flight control, CRM, website, and many more, thus collating all this data and analysing this effectively becomes very important as it helps the airlines transform from how they operate to how they achieve business excellence.

IGT Offerings

IGT has leveraged its deep domain knowledge of the travel industry and created a comprehensive Airline Data Analytics solution for Airline Customers. The solutions are enabled with Artificial Intelligence (AI) and Machine Learning (ML) capabilities to cover various aspects

Reservation Analytics

Provides in-depth insights of reservation trends, early alerts and helps our customers in improving reservation systems

Social Distance Analytics

AI-powered solution capturing camera feeds to monitor the crowd in real-time ensuring a safe and secure environment in office or public spaces like airport. It recognizes safe distance, safety gears like a mask and automatically generate alerts by applying IGT’s proprietary ML algorithms for individuals not following the safety rules.

Departures Analytics

Predicts possibility of on time departure based on various factors such as seasonality, historical patterns of the airport, weather conditions and events

Revenue and Cost Analytics

A consolidated data powered solution for carriers to analyze cost and revenue data across markets , routes, aircraft types and passenger segments, providing deeper understanding into profitability and utilization

Flight Operation Analytics

Timely response to current and future market demands, improved planning and strategically aligned decision making, as well as crystal clear comprehension and monitoring of all main performance drivers relevant to the airline industry

Marketing Analytics

Provides an integrated and end to end view to the target customer needs by focusing on what is best for the customers. It provides with targeted and actionable campaign recommendations based on customer grouping and segmentation

Customer Service Analytics

Hidden insights on concerns of customer calls, agents, interaction channels (voice, chat, email, social media). It's a go-to solution to delight customers, increase agent's productivity, maximize profitability & ensure high quality standards to beat your competitors.

Loyalty Analytics

Provides in-depth insights into customer behaviour and the opportunity to track customer activity and develop strategies to keep the customer loyal to the brand.

MRO Analytics

Enables M&E to uncover hidden insights for better decision making, cost savings & service delivery. Supports in preventive maintenance planning & provides predictive maintenance.

Flight Turnaround Analytics

Provides insights on process inefficiencies in a flight turnover. The video annotation service helps to capture the time taken by each specific activity within flight turnover using video monitoring used for ground activities.

Planning and Schedule Analytics

Provides in-depth analysis of ticket sales, operational expense and profitability of airline routes. It helps in fleet rebalancing, fuel needs and crew planning for a flight

IGT BPM Services And Solutions

IGT provides front office and back office BPM services through its Global Delivery Model from 15 locations worldwide and support in over 20 languages.

Sales & Reservations

Loyalty Programs

Social Media Management

Debit Memo Research

Content Management

Baggage Helpdesk

Refunds & Claim Processing

Irregular Operations (IROPS)

Languages Supported

Delivering Results

25+ airline clients
$1M Increased cross-sell and up-sell opportunities
$30M Savings on airline ticket booking

IGT BPM Services And Solutions

IGT provides front office and back office BPM services through its Global Delivery Model from 15 locations worldwide and support in over 20 languages.

Sales & Reservations

Loyalty Programs

Social Media Management

Debit Memo Research

Content Management

Baggage Helpdesk

Refunds & Claim Processing

Irregular Operations (IROPS)

Languages Supported

Airline Data Analytics

Enormous data is generated in every process of an airline operation be it reservations, flight operations, revenue management, MRO, customer journey etc. IGT analytics experts collate this data, organize and effectively analyze to deliver vital business intelligence for airline to be more efficient and profitable

Social Distancing Analytics

A solution that uses Computer Vision AI to enable safety measures at work or public space.

Increased Inflight Sales Using Advanced Analytics for a Leading Airline in the Middle East

IGT helped to increase the revenues by 20% in inflight retail purchases from last year

Languages Supported

IGT BPM Services And Solutions

IGT provides front office and back office BPM services through its Global Delivery Model from 15 locations worldwide and support in over 20 languages.

Sales & Reservations

Loyalty Programs

Social Media Management

Debit Memo Research

Content Management

Baggage Helpdesk

Refunds & Claim Processing

Irregular Operations (IROPS)

Languages Supported

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