IGT Solutions named as a Industry Specialization of Travel for CM BPO services
Gurgaon, Oct. 11, 2019
IGT Solutions (IGT), one of the world’s leading providers of integrated IT, BPM and Digital services and solutions for the global Travel and Hospitality industry, is placed in a key list of Industry Specialization in Gartner Competitive Landscape: Customer Management BPO. IGT Solution is listed as a specialist in offering Customer Management Business Process Outsourcing (BPO) services to the travel industry. This was referred in the report published by Gartner – ‘’Competitive Landscape: Customer Management BPO, Worldwide’’.
According to the report, “This research is aimed at strategic and competitive intelligence leaders within CM BPO providers. The research evaluates key providers and the changing competitive landscape in CM BPO.’’
In the research, “Service providers need a focus on competitive advantage, M&A and risk profiling to succeed in both traditional and digital services in a hypercompetitive market. CM BPO service providers should align capabilities and functionality with key competitive strategies that help differentiate services.”
“I believe this recognition is a testimony to the fact that IGT Solution is on a sustained growth path creating a unique value proposition to its clients,” said Vipul Doshi, CEO, IGT Solutions. “IGT since its inception strives to bring in innovation and technological advancements for betterment of the travel industry. We continue to focus on providing superior customer experience by integrating digitalization in the conventional BPO processes to increase efficiencies and scale.’’
Gartner, Competitive Landscape: Customer Management BPO, Worldwide, TJ Singh, Published: 18th July 2019
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About IGT Solutions
IGT Solutions (IGT) is a global provider of IT, BPM and Digital solutions and services to the travel and hospitality industry. IGT is committed to delivering innovation and business excellence across the entire spectrum of the travel and hospitality domain. The company offers integrated IT-BPM, RPA, Travel Analytics, Application Development and Maintenance‚ Digital Contact Center, BackOffice Services and Solution Frameworks to the leading travel brands worldwide. With 18 delivery centers globally, IGT employs 12,500 travel experts worldwide across 5 continents.