Press Release

IGT Solutions named as a Industry Specialization of Travel for CM BPO services

Gurgaon, Oct. 11, 2019

IGT Solutions (IGT), one of the world’s leading providers of integrated IT, BPM and Digital services and solutions for the global Travel and Hospitality industry, is placed in a key list of Industry Specialization in Gartner Competitive Landscape: Customer Management BPO. IGT Solution is listed as a specialist in offering Customer Management Business Process Outsourcing (BPO) services to the travel industry. This was referred in the report published by Gartner – ‘’Competitive Landscape: Customer Management BPO, Worldwide’’.

According to the report, “This research is aimed at strategic and competitive intelligence leaders within CM BPO providers. The research evaluates key providers and the changing competitive landscape in CM BPO.’’

In the research, “Service providers need a focus on competitive advantage, M&A and risk profiling to succeed in both traditional and digital services in a hypercompetitive market. CM BPO service providers should align capabilities and functionality with key competitive strategies that help differentiate services.”

“I believe this recognition is a testimony to the fact that IGT Solution is on a sustained growth path creating a unique value proposition to its clients,” said Vipul Doshi, CEO, IGT Solutions. “IGT since its inception strives to bring in innovation and technological advancements for betterment of the travel industry. We continue to focus on providing superior customer experience by integrating digitalization in the conventional BPO processes to increase efficiencies and scale.’’

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Gartner Disclaimer

Gartner, Competitive Landscape: Customer Management BPO, Worldwide, TJ Singh, Published: 18th July 2019

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About IGT Solutions

IGT Solutions (IGT) is a global provider of IT, BPM and Digital solutions and services to the travel and hospitality industry. IGT is committed to delivering innovation and business excellence across the entire spectrum of the travel and hospitality domain. The company offers integrated IT-BPM, RPA, Travel Analytics, Application Development and Maintenance‚ Digital Contact Center, BackOffice Services and Solution Frameworks to the leading travel brands worldwide.  With 18 delivery centers globally, IGT employs 12,500 travel experts worldwide across 5 continents.