Transforming Airline Operations with a Modern and Cost-Effective Data Platform for a Leading Airline

A leading budget carrier in the Middle East, serving 70 million passengers across 95 global destinations, partnered with IGT Solutions to modernize its legacy on-premise data platform. By implementing a scalable cloud-based architecture with advanced integration, real-time processing, and modern analytics, IGT Solutions achieved 60% infrastructure cost savings, 4 times faster processing, zero licensing fees, and seamless incorporation of social, survey, and real-time data into the enterprise data warehouse.

About the Client

The airline is a budgeted carrier in the Middle East, flying 70 million passengers to 95 destinations across Europe, Middle East and GCC, Africa, and Asia.

Business Challenges

The client’s existing on-premise data platform, built using traditional tools and technologies, faced several challenges. It lacked integration capabilities with other modules, relied on a legacy architecture designed mainly for historical reporting, was not scalable to meet growing data demands, and incurred high licensing and infrastructure costs.

100% increase in sales conversions. Increase in conversions from 12% to 25%.

Business Solution

The client chose IGT Solutions to modernize its data platform and reporting capabilities. Leveraging deep domain expertise and advanced technology, IGT implemented a scalable cloud-based infrastructure that enhanced performance and reduced costs related to data centers, software licensing, and hardware. The solution integrated tools like Cloudera Impala for complex data processing, Kafka for real-time PNR data integration, and modern ETL practices to optimize data architecture.

It also enabled unstructured data integration for social analytics and customer insights using connectors, web scrapers, and Python. Additionally, ETL processing was enhanced through MapReduce, Pig, and Hive, while Power BI and SSRS provided advanced data visualization, and Sqoop facilitated near real-time data updates.

Business Results

saving on infrastructure cost

improvement in processing time

Zero

licensing fee for software

Integration

of social media and survey data in EDW

Real-time

integration support in data architecture

Tools Partner

More Case Studies

Case Study

Data Platform Modernization for a Leading Cruise Line to Optimize Costs Towards Air Travel Bookings

IGT's cost optimization towards bookings helped a leading international cruise line process an average of 5000 PNRs every hour.

Scaled agile delivery of enterprise solution with 25% schedule compression

Case Study

Turning a Customer Service Center into a Profit Center for a Leading E-commerce Giant

Learn how IGT Solutions (IGT) helped a leading US e-commerce company turn its customer service center into a profit center.

Case Study

Fully Scalable Datamart Solution for a Leading Indian Airline

Developed datamart solution that enabled analytical and better decision-making by airlines. Achieved 5% increase in customer satisfaction score.