Join IGT Solutions at

Hilton Syon Park, London

8 – 9 September 2025

As Silver Sponsors, we're bringing to you our proven next-generation customer experiences solutions.

With 26+ years in travel and our network of leading AI and CX technology partners, we help brands scale intelligent interactions without losing the human touch.

Meet our team there

John Edward Thompson

Chief Revenue Officer

Simon Rainbow

Vice President - Sales & Customer Success

Rahul Dhingra

Vice President - Sales & Customer Success

Join us at CX Travel Hospitality Exchange

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Speaker

John Edward Thompson

Chief Revenue Officer

Date & Time:
8 September 2025,
9:15 AM BST

Speaking Session

After the Hype - AI Starting to Find Its Place in the CX Ecosystem

As AI evolves beyond the hype, it’s becoming a core pillar in modern CX strategies. Join John Edward Thompson as he shares how our agent-assist tools and customer-facing solutions enable travel brands to embed AI across the customer journey while empowering “super agents” to deliver personalized, high-impact interactions.

Why Meet IGT Solutions Experts at CX Exchange?

We don’t just follow industry trends - we help define them. Our CX and digital specialists bring:

Travel Technology That Delivers

Decades of expertise. 50+ airlines served. Hotel groups scaled. OTAs optimized.

From customer support to airport infrastructure, we've solved every travel challenge—probably for a brand you know. Our battle-tested solutions span the entire travel lifecycle, turning complex problems into competitive advantages. Ready to scale? We've been there before.

AI-First CX Strategy

From multilingual support to AI-powered personalization, our frameworks help travel brands build smarter experiences at scale- without compromising human empathy.

End-to-End CX Transformation

Omnichannel engagement, seamless automation, and experience design come together in solutions tailored to your journey- from first interaction to post-travel loyalty.