Webinar

Breaking the Baggage Code

AI’s Answer to the Industry’s Oldest Headache

Date:

July 30, 2025

Time:

9:00 AM – 9:45 AM EST
3:00 PM – 3:45 PM CEST
2:00 PM – 2:45 PM BST

Meet our team there

Munir Nasser

MD and Partner, Boston Consulting Group (BCG)

Strategy and transformation leader with a proven track record in optimizing airline and travel operations

Love Ojha

VP, IGT Solutions

Drives AI-led innovations in baggage services across airlines, airports, and GDS

Gavin McKay

Global Baggage Services Manager, Swissport

On-ground transformation partner in baggage handling excellence

Discover the New Baggage Playbook

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About the Webinar

Mishandled baggage is one of the most persistent pain points in air travel. From delayed deliveries to compensation claims, legacy processes and siloed systems continue to cause operational friction and passenger dissatisfaction.

In this invite-only webinar, we dive deep into how AI and automation are redefining baggage handling - from real-time tracking to intelligent claims processing. Join us as industry experts decode the next-gen strategies for reimagining your baggage handling services.

Why Attend?

Discover how AI is helping major aviation brands resolve baggage issues faster and with greater accuracy.

Learn from real-world case studies powered by IGT Solutions Baggage Helpdesk, which has resolved over 5 million queries globally.

Understand how airlines and ground handlers are scaling service and cost-efficiency with automation

About IGT Solutions Baggage Helpdesk

We deliver 24/7 multilingual support for mishandled luggage, combining AI-driven automation, and claims intelligence to improve turnaround, reduce costs, and elevate the traveler’s experience.

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