Service

Trust and Safety Services

We ensure that your digital platforms are safe and trustworthy every time

Data Modernization: Imperative for Digital Transformation

Adopting Modern Data Management practice is essential for constructive use of data.

How IGT Solutions helps

IGT Trust and Safety Services offer a full suite of services to secure and protect your content across different platforms. We ensure a 100% safe and trustworthy environment for your end users with our advanced and proven Artificial Intelligence (AI)-enabled content moderators.

Brand Reputation

Customer Protection

Online Engagement

Customer Satisfaction

Business Security

Our Offerings

IGT’s Trust and Safety Services helps monitor and regulate user-generated content through pre-set rules and guidelines that you define. We implement processes across the entire value chain to ensure a healthy user experience across all your platforms.

Channel-focused Moderation Services

IGT’s Trust and Safety Services address the unique needs of multiple channels to provide the best possible online experience for your users.

Social Media

Feed Moderation
Live Video Feed
Copyright Infringement
Market Place Moderation
Ad Moderation
Identify/ User Validation

Video Hosting

Video Moderation
Monetized Moderation
Live Feed
Copyright Infringement
Ad Moderation
Creator Validation

Search Engine Clean up

Removing disturbing content in the search engine requires collaboration with different data protection agencies, law enforcement, and government officials.

E-commerce

Content Moderation
Ad Placement
Product Listings
Seller Verification
Private Messaging
Digital Payments
KYC/On-boarding (relevant for Fintech as well)

Online Gaming

Live chats
Community Forums
In-game monitors
Ad placements

Dating Applications

Private message
Ad Placement
By-lines and profile

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Our Pillars

People-centric Approach

We have a robust learning engine at the core of our people-centric approach. Every training program centered on enabling our teams to address customer challenges and enhance their operations. As we invest heavily in building innovative ways to deliver training, we focus on empowering and engaging our professionals.

Employee Wellness

We consistently focus on the mental well-being of our moderators with an open-plan office that inspires stress-free working. A support champion leads the practice with a social care background. Our round-the-clock, on-premises psychology and yoga centers promote a healthy and safe environment for our agents.

Driven by Technology

IGT Solutions is committed to consistently investing in emerging technologies and innovating in AI-driven moderation solutions to automate and optimize content moderation services. We also offer analytical insights into our agents’ morale and satisfaction.