Digital Transformation and Automation
Enable Better Experience through Digital Transformation and Automation
With demanding customers at the center of today’s digital age, having agile, intelligent, and digitally-enabled processes help companies outpace the growing customer expectations.
IGT’s Digital Services and Solutions support organizations reimagine and create digital processes, redefine ways of working and redesign the process infrastructure, to actuate operational agility, efficiency, and business growth.
Digital Services & Solutions
IGT combines its core domain knowledge across industries with leading technologies to provide superior customer experience in services like omnichannel customer care, reservations, ticketing, loyalty programs, etc. and turn the backend processes faster.
30% effort reduction in customer queries through AI & NLP powered Chatbot
20% increase in FTE efficiencies through automated queue distribution & RPA
10% conversion of new customers leading to increased revenue through targeted social media marketing
Delivering 77.5% Efficiency Gain through Automating BSP Refund
Enabling Seamless Transition Across 5 Languages for a Leading American Carrier
Digital Transformation of Technical Procurement for US CruiseLine
The client wanted to explore automation opportunities in procurement processes, IGT recommended a consulting exercise to discover 78% efficiency gain could be achieved with automation.