Digital Transformation and Automation

Enable Better Experience through Digital Transformation and Automation

An Overview

With demanding customers at the center of today’s digital age, having agile, intelligent, and digitally-enabled processes help companies outpace the growing customer expectations.

IGT’s Digital Services and Solutions support organizations reimagine and create digital processes, redefine ways of working and redesign the process infrastructure, to actuate operational agility, efficiency, and business growth.

Digital Services & Solutions

IGT combines its core domain knowledge across industries with leading technologies to provide superior customer experience in services like omnichannel customer care, reservations, ticketing, loyalty programs, etc. and turn the backend processes faster.

Services

Analytics Services

Social Media Management

Mobility

UI/UX

Solutions

Omni-Channel CRM

Bots

Baggage Claim Solution

IGT Refund Automation

Delivering Results

30% effort reduction in customer queries through AI & NLP powered Chatbot
20% increase in FTE efficiencies through automated queue distribution & RPA
10% conversion of new customers leading to increased revenue through targeted social media marketing

Featured Work

Case Study

Delivering 77.5% Efficiency Gain through Automating BSP Refund

IGT supported the Airline Refunds team of a leading US airline by developing RPA based bot and an auto-decision making module that reduced the manual processing and delivered 77.5% efficiency gains.

Case Study

Enabling Seamless Transition Across 5 Languages for a Leading American Carrier

IGT provided contact center support services with exceptional airline domain expertise to a leading American carrier with a record 100% seamless transition within 4 months.

digital transformation and automation - IGT

Case Study

Digital Transformation of Technical Procurement for US CruiseLine

The client wanted to explore automation opportunities in procurement processes, IGT recommended a consulting exercise to discover 78% efficiency gain could be achieved with automation.