Digital Services & Solutions

Enable Better Travel through Digital Transformation and Automation

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An Overview

With demanding customers at the center of the value chain of Travel and Hospitality industry, having agile, intelligent, and digitally-enabled processes help airlines, hotels, cruise, OTAs, TMCs, car rentals, and other travel vertical companies outpace the growing customer expectations.

IGT’s Digital Services and Solutions support organizations reimagine and create digital processes, redefine ways of working and redesign the process infrastructure, to actuate operational agility, efficiency, and business growth.

Digital Services & Solutions

IGT combines its core domain knowledge in travel with leading technologies to provide superior customer experience in services like reservations, ticketing, omnichannel customer care, loyalty programs, etc. and turn the backend processes faster.

Delivering Results

  • 30% effort reduction in customer queries through AI & NLP powered Chatbot

  • 20% increase in FTE efficiencies through automated queue distribution & RPA

  • 10% conversion of new customers leading to increased revenue through targeted social media marketing

Featured Work

Case Study

Delivering 77.5% Efficiency Gain through Automating BSP Refund

IGT supported the Airline Refunds team of a leading US airline by developing RPA based bot and an auto-decision making module that reduced the manual processing and delivered 77.5% efficiency gains.
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Case Study

Enabling Seamless Transition Across 5 Languages for Leading American Airline

IGT provided contact center support services with exceptional airline domain expertise to a leading American carrier with a record 100% seamless transition within 4 months.
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Case Study

Digital Transformation of Technical Procurement for US CruiseLine

IGT's content management services helped a French multinational hospitality company achieve 99.95 % overall accuracy and 100 % TAT.
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