Digital Transformation and Automation
Enable Better Travel through Digital Transformation and Automation
With demanding customers at the center of the value chain of Travel and Hospitality industry, having agile, intelligent, and digitally-enabled processes help airlines, hotels, cruise, OTAs, TMCs, car rentals, and other travel vertical companies outpace the growing customer expectations.
IGT’s Digital Services and Solutions support organizations reimagine and create digital processes, redefine ways of working and redesign the process infrastructure, to actuate operational agility, efficiency, and business growth.
Digital Services & Solutions
IGT combines its core domain knowledge in travel with leading technologies to provide superior customer experience in services like reservations, ticketing, omnichannel customer care, loyalty programs, etc. and turn the backend processes faster.
30% effort reduction in customer queries through AI & NLP powered Chatbot
20% increase in FTE efficiencies through automated queue distribution & RPA
10% conversion of new customers leading to increased revenue through targeted social media marketing