2 Dedicated training rooms for travel school classes
Learning lounge for research
Self-paced and e-learning courses
Building Block for Training Delivery
Travel school is a program under which IGT candidates go through stipend paid training. Successful candidates with limited experience and excellent voice skills can then be inducted into client Process Training.
Training module includes
Train on language, accent comprehension, culture
Effective sales techniques and customer service essentials
Email etiquette / chat essentials
Social Media (FB & Twitter)
Train on world geography, Travel & Airline terminologies, top destination & attractions, hotel types, FAB etc.
Training on key GDS such as Amadeus / Sabre / Worldspan
Successful training helps create “Travel Specialist” with better understanding of BPO work culture, Travel & GDS trained resources, call handling skills & understanding of customer service/sales attributes