Apply Now
Process Trainer
Job Location – Pune
- Shifts- 24X7, 6 Days Working
- Nature of Business- Voice, Customer Service, Inbound
- Process – Ecommerce
- No. of requirement- 3
Job Responsibilities-
- Ensure successful execution of training needs
- Measure program training effectiveness
- Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.
- Send reports/MIS to the Operations team on the progress/pending status of activities
- Review content at regular intervals to ensure all updates are incorporated
- Participate in Internal & External Calibrations
- Conduct refresher trainings based on TNI
- Manage Knowledge Check for New Hires’ & Production Staff
Knowledge, Skills, Other Abilities-
- Very Strong written and verbal communication skills (English)
- Customer/ Client Handling Skills
- Ability to work during all shifts
- Experience in any product/process/soft skill/up-skilling training
- 1- 5 years of experience in Training
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds
Pune Recruitment Center
IGT Solutions, Mantri Business Park, WING A, Ground Floor, Nagar Road Pune – 411014, Near In-Orbit Mall, Bus Stand-Pachwa Mail