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Process Trainer

Job Location – Pune

  • Shifts- 24X7, 6 Days Working
  • Nature of Business- Voice, Customer Service, Inbound
  • Process – Ecommerce
  • No. of requirement- 3

 Job Responsibilities-

  • Ensure successful execution of training needs
  • Measure program training effectiveness
  • Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.
  • Send reports/MIS to the Operations team on the progress/pending status of activities
  • Review content at regular intervals to ensure all updates are incorporated
  • Participate in Internal & External Calibrations
  • Conduct refresher trainings based on TNI
  • Manage Knowledge Check for New Hires’ & Production Staff

Knowledge, Skills, Other Abilities-

  • Very Strong written and verbal communication skills (English)
  • Customer/ Client Handling Skills
  • Ability to work during all shifts
  • Experience in any product/process/soft skill/up-skilling training
  • 1- 5 years of experience in Training
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Pune Recruitment Center

IGT Solutions, Mantri Business Park, WING A, Ground Floor, Nagar Road Pune – 411014, Near In-Orbit Mall, Bus Stand-Pachwa Mail