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Mandatory:

  • Graduate/ Under Graduates from any stream

Experience

  • Desired experience in E- Commerce industry or Domestic ‘Premium Segment’ Call Center

 Technical Competencies: (Job related) 

  • Typing speed and Accuracy: 25 WPM with >=90% accuracy
  • Versant Test (Separate test for both Spoken & Written English test). The cut off score should be in-line with prescribed target

Soft Skills: (Job related)

  • Excellent Verbal communication in English and Hindi
  • Good Listening skills and Attention to details
  • Logical and reasoning abilities to take right decisions to solve customer problems.
  • Result oriented who can drive towards stringent targets.
  • Basic knowledge of Customer Service.
  • Ready to work in rotational shifts.

Job Duties:

Primary responsibility is to answer inbound and outbound calls, manage customer expectations and provide quick & accurate resolution within the specified TAT.

  • Provide First Time Resolution to customers on calls
  • Maintain notes on relevant  systems for tracking purposes as per SOP
  • Maintain high level of compliance to the standard operating procedure (SOP)) defined by the line of business.
  • Maintain accurate and updated knowledge of Process procedures and systems.
  • Ability to use logical reasoning  and adjust quickly in short timeframe with enough supervision
  • Ability to build rapport with customers on the call
  • Should be a quick learner. Display patience and problem solving skills
  • Facilitate process improvement by escalating relevant issues to the right department
  • Be a brand ambassador for the project
  • Create a WOW exp. for the customer (C-Sat) and Customer Experience
  • Provide quick an effective resolution to the customer's queries in conformance to the Quality Monitoring system
  • Should be comfortable in using the e-commerce mobile apps and website and should have basic awareness about the ecommerce industry

Mandatory Requirements:

  • Should be ready to work in flexible shifts – Rotating throughout Day/Night and 6 days working
  • Adherence to company policies, rules and regulations
  • To follow quality processes thoroughly using checklist standards
  • Responsible for complying with all QMS and ISMS Policies and procedures
  • Residing within the radius of 20 KM (Depending on the location) From Weikfield Viman Nagar

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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Pune Recruitment Center

IGT Solutions, Mantri Business Park, WING A, Ground Floor, Nagar Road Pune – 411014, Near In-Orbit Mall, Bus Stand-Pachwa Mail