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Process Associate

Location: Gurugram and Bangalore

Job Description 

To be able to provide customer service and support to travelers on Air, hotels, car hire, packages and other bookings keeping in mind various SLA’s like quality, abandon%, AHT, sales conversion & efficient customer service. Also to be able to respond to customer service inquiries via phone and e- mail. To be able to deal with customers from the Asia Pacific countries including India where it may be required to take few calls in Hindi language as well.

  • 5 working days working, 2 Week off (Roster Off)
  • Candidate should be ready to work in 24*7 (Rotational shifts)
  • Excellent communication skills
  • Minimum 6 Months BPO Experience required

Qualification: Graduate in any discipline/Drop out with BPO Experience can be considered.

Note: B.Tech/ BE/Technical Diploma less than 65% will only be considered.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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Pune Recruitment Center

IGT Solutions, Mantri Business Park, WING A, Ground Floor, Nagar Road Pune – 411014, Near In-Orbit Mall, Bus Stand-Pachwa Mail