“It’s Time to Break Out of the Customer Management Industrial Complex.”
“How do we break out from this?”
By using Gartner CORE approach; “Customers, Organization, Relationships, Experience” to architect for experience in order to build lasting and valuable relationships that can flex with ever-present disruptions affecting customers, like the global pandemic.
Gartner, Rethink Customer Experience for a Disrupted World With the CX CORE Model: A Gartner Trend Insight Report By Analyst Don Scheibenreif and Marcus Blosch, Published 16 February 2022.
*GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
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Gartner, Rethink Customer Experience for a Disrupted World With the CX CORE Model: A Gartner Trend Insight Report By Analyst Don Scheibenreif and Marcus Blosch, Published 16 February 2022.
*GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
Rethink Customer Experience for a Disrupted World With the CX CORE Model: A Gartner Trend Insight
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