Delivering Superior Experiences

How Positive Agent Experience Amplifies Customer Experience

As organizations transition to a post-pandemic world, they are leveraging superior customer experience as a differentiator and an engine for growth. Organizations are also recognizing that, along with the customer, the agent is a pivotal component of Customer Experience (CX).

Read this Everest Research viewpoint, which explores the connection between agent and customer experience along with addressing below questions:

  • What is agent experience, and how does it impact customer experience and the broader business?
  • What workplace challenges do agents face, and what are the key drivers of agent experience and engagement?
  • What measures should companies take to improve agent experience?

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    How Positive Agent Experience Amplifies Customer Experience

    A thought leadership session based on the recent Everest Group Research on the impact of Agent Experience on a company’s Customer Experience


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    About IGT

    IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology, and Digital Services & Solutions for clients across E-Commerce, Retail, Fast Growing Tech, Travel and Hospitality industries.
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