Delivering Superior Experiences
How Positive Agent Experience Amplifies Customer Experience
As organizations transition to a post-pandemic world, they are leveraging superior customer experience as a differentiator and an engine for growth. Organizations are also recognizing that, along with the customer, the agent is a pivotal component of Customer Experience (CX).
Read this Everest Research viewpoint, which explores the connection between agent and customer experience along with addressing below questions:
- What is agent experience, and how does it impact customer experience and the broader business?
- What workplace challenges do agents face, and what are the key drivers of agent experience and engagement?
- What measures should companies take to improve agent experience?
Download ReportFill in your details below to download the report.
in CX Services
- Nelson Hall