Delivering Superior Experiences:
How Positive Agent Experience Amplifies Customer Experience
Over a year into the pandemic, organizations are re-evaluating their customer experience (CX) strategies for the long term. Organizations are also recognizing that, along with the customer, the agent is a pivotal component of CX.
Agent experience (AX) is the sum of all interactions an agent has with his/her organization and can significantly impact business performance. This webinar will shed light on the Agent Experience and its impact on the overall Customer Experience.
- Impact of positive Agent Experience on Operations, Business and Costs
- Result of investing in internal and external tools for the agent
- Use of analytics to understand and improve Agent and Customer Experience
Director, Customer Experience/
Director, Customer Engagement
Vice President, Americas