With the advent of advanced technology and smart devices, the modern-day traveller is always connected with the travel & hospitality brands and has instant access to informative content through multiple channels like mobile apps, customer support, online communities, social media platforms, and many more.
This digital empowerment also makes the travellers leave relevant data trails that can be processed and analyzed to provide hyper-personalized travel experience by enabling travel & hospitality brands with a single, actionable and real-time customer 360-degree view to understand the customers and their evolving expectations.
IGT‘s Customer 360- an Artificial Intelligence (AI) enabled analytics framework elevates the entire travel experience by helping travel companies understand their customer profiles, purchase behaviour and engagement preferences using the combinations of customer attributes, algorithm outputs and product & purchase preferences.
IGT digital analytics Center of Excellence (CoE) has developed an Artificial Intelligence (AI) enabled unique ‘NORC’ framework to personalize the customer experience at every stage of the journey i.e. pre-trip, on trip, and post trip. The framework identifies and segregates different areas of personalization and ensures valuable insights are yielded from the enormous data.
Bookings & Feedback
Get me to where I want to go (door 2 door) as conveniently & quickly possible !
Get me where you said you would when you said you would !
When things go wrong .. know why, help me understand why and resolve it ! If not compensate quickly and fairly!
Keep me connected, informed, queue-less, entertained & full whenever and wherever possible!
5-10% Revenue increase on targeted cross-sell/upsell on website and call center interaction
2-4% Savings on identifying potential dropouts and targeting for revenue protection and loyalty
20% Increase on customer NPS for differentiated customer service through customer profile
20% Efficiencies in call center interactions and 1st call resolutions
IGT BPM Services And Solutions
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Customer 360 in Travel & Hospitality
With the advent of advanced technology and gadgets, the modern day travellers are always connected with the Travel and Hospitality brand and have instant access to informative contents through multiple channels like mobile apps, customer support, online communities, social media platforms, and many more. This digital empowerment makes the travellers leave relevant data trails that can be processed and analyzed to provide hyper personalized travel experience by enabling travel and hospitality brands with a single, actionable and real-time customer 360-degree view to understand the customers and their evolving expectations.
Datawarehouse Modernization for a Leading Airline in the Middle East
More than 50% of the business performance was improved with the help of scalable architecture and load blancing strategies.