Artificial Intelligence (AI) and Machine Learning (ML)
Travellers now expect to be connected and catered across every step of their journey lifecycle from pre & post to loyalty credits. There are similar expectations from customers and regulators at the time of disruptions, delays, security management etc. Hence the upfront knowledge of such events, discrete customer segments and their choices using forecasting, scenario simulation has become critical. Artificial Intelligence (AI) and Machine Learning (ML) are key to solving these complex business problems.
IGT Solutions is creating opportunities by leveraging AI/ML to generate models for solving a complex business problem with the right mix of robotics and humans. By augmenting decision-making based on vast and complex datasets, millions of variables/unstructured data and enormous distributed computational capacity, AI/ML plays a key role in providing new business outcomes.
With the use of AI an ML technologies, IGT is helping top Airlines, Hotels and OTA companies to drive success to their business. By bringing in operational efficiencies and by delivering super personalized customer experience, these technologies have disrupted traditional way of marketing, customer insights and engagement.
Provides Natural Language Processing (NLP) services for various languages to process the queries in natural language and provide answers in real time basis.
20% increase in inflight retail purchases from last year
Predictive analytics solution for recommending duty free ancillaries for onboard passenger.
100+ AI Powered Solutions to increase process efficiency
Reduced human error
Enormous data is generated in every process of an airline operation be it reservations, flight operations, revenue management, MRO, customer journey etc. IGT analytics experts collate this data, organize and effectively analyze to deliver vital business intelligence for airline to be more efficient and profitable