In today’s world, technology is redefining the way an individual interacts with brands and thus is playing a pivotal role in transforming various verticals. The proliferation of devices, rise of the connected customers, and an on-demand environment has soared the pressure on organizations to be agile, enhance productivity, and reduce costs.
IGT leverages its unique blend of domain and technology expertise to deliver world-class bespoke applications and services. IGT empowers companies by interconnecting their business processes thus driving their ability to quickly adapt to changing demands.
Market Share Analysis, BPO, Worldwide, 2017 Report
Recognized among 25 Fastest- Growing BPO Service Providers and placed at 6th position. It stated that the top 10 BPO players control one-third of the $160 billion BPO market.
Competitive Landscape: Customer Management BPO Services
Named as a Stalwart in Emerging Markets in Customer Management BPO Services consistently on client shortlist or mentioned on inquiries.
Market Guide for Key Customer Management BPO Service Providers
Identified as a Key Service Provider offering CM BPO Services to Travel & Hospitality Industry either as a stand-alone service or a bundled BPO and Digital service.
Services & Solutions
IGT’s technology specialists have proven expertise in working on mainframe technologies like TPF/ z/TPF, reservation systems, distribution channels like GDS and PSS, optimization of popular applications, and design and development of new age applications.
Bespoke Application Development | Co-Development | Product Implementation | System Integration | Migration
UAT | Integration Testing | SOA Testing | Mobility Testing
Strategic projects| Information Security I Cloud Consulting
Legacy Modernization | Application Maintenance I z/TPF Migration | Interface Development | TPF System Maintenance
99% success rate in upgrading the entire mainframe system (TPF to zTPF) for a leading US Airline
>50% performance improvement by implementing scalable architecture and balancing strategies for a LCC from Middle East
$2Mn cost saving by developing software that will remove need of agent training for a large hotel chain