Tech Services

Enable Better Experience through Technology Driven Innovation

An Overview

In today’s world, technology is redefining the way an individual interacts with brands and thus is playing a pivotal role in transforming various verticals. The proliferation of devices, rise of the connected customers, and an on-demand environment has soared the pressure on organizations to be agile, enhance productivity, and reduce costs.

IGT leverages its unique blend of domain and technology expertise to deliver world-class bespoke applications and services. IGT empowers companies by interconnecting their business processes thus driving their ability to quickly adapt to changing demands.

Analyst Corner

GARNTER

Market Share Analysis, BPO, Worldwide, 2017 Report

Recognized among 25 Fastest- Growing BPO Service Providers and placed at 6th position. It stated that the top 10 BPO players control one-third of the $160 billion BPO market.

GARNTER

Competitive Landscape: Customer Management BPO Services

Named as a Stalwart in Emerging Markets in Customer Management BPO Services consistently on client shortlist or mentioned on inquiries.

GARNTER

Market Guide for Key Customer Management BPO Service Providers

Identified as a Key Service Provider offering CM BPO Services to Travel & Hospitality Industry either as a stand-alone service or a bundled BPO and Digital service.

Services & Solutions

IGT’s technology specialists have proven expertise in working on mainframe technologies like TPF/ z/TPF, reservation systems, distribution channels like GDS and PSS, optimization of popular applications, and design and development of new age applications.

Application Services

Bespoke Application Development | Co-Development | Product Implementation | System Integration | Migration

Testing

UAT | Integration Testing | SOA Testing | Mobility Testing

Consulting

Strategic projects| Information Security I Cloud Consulting

Legacy Systems

Legacy Modernization | Application Maintenance I z/TPF Migration | Interface Development | TPF System Maintenance

Delivering Results

99% success rate in upgrading the entire mainframe system (TPF to zTPF) for a leading US Airline
>50% performance improvement by implementing scalable architecture and balancing strategies for a LCC from Middle East
$2Mn cost saving by developing software that will remove need of agent training for a large hotel chain