Enterprise Chatbot (HR4U)

Overview

Enterprise Chatbot – HR4U is a self-serving chatbot solution designed for employees to access key information available on company’s intranet from anywhere.

The bot resolves employee’s HR related queries via Natural Language Processing (NLP)-enabled conversational interface. It integrates with backend systems so that real-time information can be exchanged through APIs.

IGT Offerings

HR4U is a cognitive chatbot solution complaint with an organization’s security standards. The bot assists employees by performing the following functions:
  • Providing Information on Company Policies
  • Integrated with SSO for Employee Verification
  • Assistance for Salary, Medical Insurance & Transport
  • Employee Learning & Training Details
  • Holiday/Leave Management & Tracker
  • Employee Feedback & Whistleblower

Intrinsic Value

  • Continuous bot training using supervised Machine Learning techniques

  • Multilingual support, ease access on various social media platforms, preserves the emotional connect in a communication

  • Instant support, omnichannel experience to employees while improving IT speed, efficiency, and productivity

IGT BPM Services And Solutions

IGT provides front office and back office BPM services through its Global Delivery Model from 15 locations worldwide and support in over 20 languages.
Languages Supported

English | Cantonese | Japanese | Mandarin | Korean | French | German | Arabic | Ukrainian | Spanish | Russian | Czech | Danish | Polish | Brazilian Portuguese | Dutch | Norwegian | Tagalog | Ind-Bahasa | Thai | Malay | Indian Regional | Nepali

rpa in travel industry
Whitepaper

Structuring Ticket Process Outsourcing

For Travel Agencies, ticketing is a function that entails high process time, while being a low value generating function.
Read More
Airline sales and reservation management
Case Study

25% Increase in Sales Conversion for a Leading OTA

IGT helped increase inbound sales conversion by 25% through re-engineering and analytics.
Read More
call center outsourcing companies
Infographic

BPO – The Digital Tipping Point

Big Data, Smart Machines and Predictive Analytics are 3 big impact drivers in the BPO space
Read More