Airline Reservation Chatbot (ARC)

Overview

IGT’s Airline Reservation Chatbot (ARC) is a cognitive chatbot solution designed to enhance digital traveller’s experience enabling end-to-end airline reservation process through Chatbots.

The bot enables natural language conversations with the travelers and helps them find the best fit options for their travelling needs. It is integrated with backend systems such that real-time information and transactions can be exchanged through APIs.

IGT Offerings

ARC guides user for required inputs to process requests similar to human agents. It is a comprehensive solution designed to perform end-to-end functions involved in the reservation process.
  • Flight Search: Flight Requirements, One way / Return Flights, Missing Information, Validation of User Inputs
  • Booking & Managing Flights: Hold Booking and PNR Generation, Payment Gateway Integration, PSS (Navitaire) Integration, Booking Modifications
  • Flight Schedule & Status Updates: View Flight Schedule, Booking Initiation from Schedule, Flight Status, Proactive alerts and Notifications
  • Intelligent FAQs for Passenger Assistance: Customer Queries, Voice-Enabled Interactions, Short and Simple Interactions, Baggage FAQs


IGT BPM Services And Solutions

IGT provides front office and back office BPM services through its Global Delivery Model from 15 locations worldwide and support in over 20 languages.
Languages Supported

English | Cantonese | Japanese | Mandarin | Korean | French | German | Arabic | Ukrainian | Spanish | Russian | Czech | Danish | Polish | Brazilian Portuguese | Dutch | Norwegian | Tagalog | Ind-Bahasa | Thai | Malay | Indian Regional | Nepali

Intrinsic Value

  • AI powered, Self-learning

  • Multilingual Support, Ease access on various Social Media Platforms, Preserves the emotional connect in a communication

  • Pre-built Airline-specific Use-cases, 200+ Pre-configured User Utterances

  • Instant Support, Reduce Flight Search Time by up to 26%, Complete Booking Flow and Payment Within Chatbot Window, Lower Contact Center Call Volumes by 15%

IGT BPM Services And Solutions

IGT provides front office and back office BPM services through its Global Delivery Model from 15 locations worldwide and support in over 20 languages.
Languages Supported

English | Cantonese | Japanese | Mandarin | Korean | French | German | Arabic | Ukrainian | Spanish | Russian | Czech | Danish | Polish | Brazilian Portuguese | Dutch | Norwegian | Tagalog | Ind-Bahasa | Thai | Malay | Indian Regional | Nepali

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