Refund Automation using RPA
The refund process followed airlines is a cumbersome procedure that involves functions Digital Contact Centres, Finance/Accounts, and Audit and Compliance at different stages to perform their tasks manually. The excessive human intervention not only prolongs the resolution time but make the entire process prone to errors. The manual process results in financial losses and customer dissatisfaction.
IGT’s Refund Automation using RPA is a rule based task automation solution for high volume of refund processing cycle in Finance Operations for Low-Cost Carrier (LCC) airlines. Deploying the solution in the process reduces the transaction time by 50%, leads to lesser manpower requirements, better quality and compliance, and reduced cases for re-work due to human errors.
IGT’s Refund Automation using RPA has the following features:
IGT’s Refund Automation using RPA solution is readily available on the
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