Proven Expertise in Customer Service Excellence
25%
increase in sales conversion50 Mn+ sales interactions annually
32%
improvement in NPS15Mn+ social media interactions annually
10% - 15%
improvement in CX30Mn+ customer service requests annually
15% - 18%
cost optimization30% efficiency gains using digital solutions
Wide Offering Portfolio
Multi-lingual Voice Operations
(30+ Languages)
Back-office Support
Robotic Process Automation
Conversational Automation
(Chatbot and Voicebot)
Analytics
(Call Center, Speech, Text and more)
Why IGT?
IGT is committed to simplifying complex customer interactions while delivering a seamless experience. We provide integrated business process management, digital services and technology solutions for omnichannel customer service, enhanced process management and domain-driven technology support.
0+
Years of Experience
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CX & Technology Specialists
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Delivery Centers in 10 Countries
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Marquee Clients Worldwide
Top0
Fastest-growing BPO Companies - Gartner
Leader
in CX Services
- Nelson Hall
Talk to IGT Experts
With an on-shore, near-shore, off-shore and work-at-home delivery models, we service digital customer experience & technology engagements 24 x 7 x 365 in more than 30 languages.
