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Customer Care Agent/Advisor


Location: 
Knoxville, TN

    Do you have expertise and/or a desire to become a travel & hospitality expert?  If you are ready to kick off a new career & adventure, then come learn & grow with IGT as a Roadside Assistance Care Advisor/Agent.

    Join our new & rapidly growing team while learning new skills & advancing your career.  Enjoy our many employee perks & benefits.  Be part of a team of travel experts for a major roadside assistance brand.

    Hours:  Full time with flexible schedules & hours (Program is 24 hours, 7 days a week)

    Job Description:  As a Roadside Assistance Care Agent/Advisor, you will deliver great experiences for one of the top roadside assistance brands in the world. You will be part of a new & growing team here in Knoxville, and quickly become an expert in travel as you receive paid training & learning that will advance your skills & career.  Start with a competitive hourly rate that quickly can advance (up to $14/hr in 90 days & $15/hr by your 1st year), along with bonuses & incentives.  In addition, you will enjoy many perks & benefits (noted below), while working from a beautiful facility that is centrally located.

    We are looking for people who:

    • Enjoy serving & helping others through inbound voice, chat, and/or email
    • Have the ability to multi-task and navigate through multiple computer systems
    • Are eager to advance their career while supporting a premier roadside assistance brand
    • Have a desire to learn, can problem solve, and have a can-do attitude
    • Enjoy working with a team and are self-motivated
    • Are at least 18+ years of age
    • Have a high school diploma (higher education preferred)
    • Can pass a criminal background check
    • Prior experience is not required, but is a plus!

    Generous employee perks:

    • Paid training, plus weekly bonuses during training
    • Competitive pay (achieve $14/hr within 90 days & $15/hr within your 1st year)
    • Premium insurance benefits for your health & well being
    • Up to $600 in Attendance Bonus paid out bi-weekly during 1st 90 days
    • Generous referral bonus incentives - $200 per referral, with no cap!
    • Flexible shift options that can work with your availability
    • On-going learning in a culture where we help to build your skills & career
    • Work from a beautiful centrally located facility in Knoxville
    • Significant growth opportunities for those wanting to advance their career
    Interested candidates, share your Full Name, Phone Number and Resume to

    Career.Usa@igtsolutions.com